IT Service Analyst mf
IT Service Analyst mf
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Job Description
Your mission
- Error Handling & Technical Support: Manage and log error messages and technical queries analyzing potential causes of issues.
- OnSite Support: Provide 1st and 2nd level support onsite and escalate issues to international teams as needed.
- User Assistance: Offer support for various IT issues including Meeting Collaboration and Digital Genius areas.
- IT Hardware Management: Procure catalog and install IT hardware and provide end users with necessary briefings.
- Project Involvement: Actively participate in IT projects such as rollouts migrations moves and event support.
Your profile
- Relevant Qualifications: Ideally you have completed IT training (e.g. IT Specialist for System Integration) or possess equivalent qualifications. Applications from professionals with a strong IT affinity are also welcome.
- IT Support Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is required.
- Technical Proficiency: Proficient in Windows 10/11 Microsoft 365 and Active Directory with handson experience in network and server infrastructure.
- Customer Service Skills: Excellent communication skills and a strong customer service orientation.
- Motivated & Independent: Highly motivated with the ability to work independently and as part of a team.
- Flexibility: Willingness to undertake occasional business trips.
- Language Skills: Fluency in English written and spoken.
Your Benefits
- International Business Environment: Work in a dynamic global company with ample growth opportunities.
- Insurance Package:Benefit from a range of insurances and pension support
- Company Holidays: Enjoy additional time off on December 24th and 31st.
- ELearning Platform: Access a variety of training resources to support your professional development.
- Flexible Working Hours: Enjoy flexible hours with a time account system.
- Company Events: Participate in engaging company events including our annual Christmas Party.
About us
BaseBeyond aims to empower IT professionals to deliver excellence everywhere. Building on a solid foundation of IT expertise we strive to surpass existing boundaries and embody our guiding principles: Empowering Excellence Everywhere. Are you ready to boost your career with a dynamic international yet mediumsized company At BaseBeyond youll be part of a team trusted by clients worldwide for our competent and reliable services.
With operations in over 100 locations including London Munich Madrid Dubai and Cape Town we proudly offer IT services in 47 countries across Europe Africa and the Middle East. BaseBeyond is guided by a futureoriented vision pursuing continuous improvement and global reach. Since 2006 our openness to growth and progress allowing us to leverage our core competencies in creating complex IT solutions through pragmatic and exclusive approaches.
Join us where your analytical skills will help deliver the wow factor to our clients. With a strong focus on customer experience and a drive for innovative solutions youll contribute to our mission of delivering excellence everywhere.
What we take for granted
A highly motivated international team with a great work environment
Regular performanceoriented salary increases as a sign of our appreciation
Trusting cooperation between all levels of the hierarchy
The chance to grow with us and discover new horizons
We look forward to getting to know you.
Required Experience:
IC
Employment Type
Full-Time
