Technology Senior Manager - EDL
Technology Senior Manager - EDL
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Job Description
Introduction
Looking for a rewarding career in the fastpaced technology industry Look no further!
The Department of Technology & Information (DTI) is Delawares central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services.
Employment with DTI is an opportunity to work in a collaborative environment that offers opportunities for professional development. DTI employees have the chance to work with best in class IT companies offering our employees experience operating with some of the most talented in their field.
In addition to recruiting and retaining the best and brightest DTI acknowledges and values the diversity of our employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking increased collection of skills and experiences greater teamwork and higher morale.
To learn more visit DTIs Website at offers a robust hybrid work policy for employees whose job duties are conducive to working remotely.
Summary Statement
Theprincipal responsibility of the Technology Senior Manager for EnterpriseDesktop/LAN (EDL) is to ensure enduser satisfaction by delivering high qualityIT services and support as well as the resolution of hardware/software issuesin a timely and efficient manner. This role also provides leadership andmentors to 5 EDL Technology Managers each supervising a team of up to 12subordinates. This includes establishing and monitoring work assignmentstraining providing coaching/mentoring setting performance goals evaluatingperformance providing feedback and discipline.
Theincumbent in this role provides supervision to all 6 EDL campuses to providesupport across the State. The Technology Senior Manager EDL and each member ofthe teams they manage also participates in a weekly rotation of After HoursOnCall support for all ITC agencies as well as participates in various EDLEngineering projects and other IT related projects.
The TechnologySenior Manager will report to the End User Services Team Director.
Selective Requirement
Selective Requirements must be met in addition to the job who do not possess the selective requirement will not be qualified.
- Applicant must possess a high school diploma or GED.
Preferred Qualification
Applicants who do not possess the preferred qualification willstill be eligible to compete for this position if the job requirements are met.
- Possess a bachelors degree in Computer Science Information Systems Security Telecommunications Networks an I/T discipline or a related field.
- Possess certifications in Comp TIA A Comp TIA Network MCSA MCSE CCNA or a comparable certification.
- Possess a minimum of two years experience managing IT Teams responsible for hardware lifecycle management and enduser support.
- Possess a minimum of two years experience participating in or leading enterprisescale IT projects involving multiple agencies or departments.
- Possess a minimum of two years experience overseeing afterhours or 24/7 support operations.
- Possess training or previous experience in Project Management and Life Cycle Development processes.
Job Requirements
JOB REQUIREMENTS for Technology Senior Manager
Applicants must have education training and/or experiencedemonstrating competence in each of the following areas:
- Possess a minimum of five years of management experience with a minimum of three years in Information Technology in a supervisory/management position.
- Possess a minimum of three years of technical experience providing enduser support for hardware/software deployments maintenance/repairs of computing devices phones and other enduserperipheralsand basic systemadministration tasks.
- Possessa minimum of three years of experience analyzing and deciding among alternative solutions to current and anticipated IT needs with emphasis on identifying creative solutions to IT problems within applicable constraints.
- Possess a minimum of three years of experience in project leadership including defining evaluating leading tracking and reporting on complex multiresource projects.
- Possess a minimum of three years of experience working with customers key partners and leading crossfunctional teams.
- Possess strong communication (verbal and written) and presentation skills including the ability tocommunicateeffectively with technicians customers other IT managers and senior IT management.
Additional Posting Information
Applicants may only apply if they are current full time employees of theDepartment of Technology and Information.
Conditions of Hire
Criminal background check: A satisfactory fingerprint basedcriminal background check administered by the Delaware State Police is requiredas a Condition of Hire.
All applicantsmust be legally authorized to work in the United States. DTI participates in the Federal EVerifysystem where we will provide the federal government with each Executive Branchnew hires Form I9 information to confirm that you are authorized to work inthe U.S. For more information visit our Job Seeker Resource web page.
DTI does not provide employmentbased sponsorship.
Benefits
- Group Health Plan Dental Plan Vision Plan Prescription Flexible Spending (Health and Dependent Care) Long & Short TermDisability Insurance Group Universal Life Insurance Accident & Critical Illness Insurance Health Management Programs.
- 21 paid vacation days 15 paid sick days 13 paid holidays Up to 12 weeks paid Parental Leave.
- Tuition reimbursement up to $4000 annually.
- State funded learning opportunities mentor programs and professional development opportunities.
- Employee Assistance Program: Access to support services such as Professional Counseling Services Legal Services Financial Services.
- Employer & Employee Funded Pension Plan as well as an Employee Funded Retirement Savings Plan available.
To learn more about the States comprehensivebenefit package please visit our website atDelawareState Employee Benefits
Selection Process
The application and supplemental questionnaire are evaluated basedupon a rating of your education training and experience as they relate to thejob requirements of the position. It is essential that you provide complete andaccurate information on your application and the supplemental questionnaire toinclude dates of employment job title and job duties. For education andtraining list name of educational provider training course titles and summaryof course information supplied in response to the questionsmust be supported by the information supplied on the application including youremployment education and training history as it relates to the jobrequirements.
Once you have submitted yourapplication online all future correspondence related to your application willbe sent via email. Please keep your contact information current. You mayalso view all correspondence sent to you by the State of Delaware in the MyApplications tab at
Accommodations
Accommodations are available forapplicants with disabilities in all phases of the application and employmentprocess. TDD users may request an auxiliary aid or service by callingor by visiting. You may also callor emailfor additional applicant servicessupport.
The State of Delaware is an EqualOpportunity employer and values a diverse workforce. We strongly encourage andseek out a workforce representative of Delaware including race colorreligion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression.
Selection Plan
Ongoing application review
Required Experience:
Senior Manager
Employment Type
Full-Time
