Overnight Fraud Agent - Contact Centre
Overnight Fraud Agent - Contact Centre
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Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
As a member of CIBCs Fraud Operation Contact Centre team the Fraud Agent will monitor client transaction and provide a wonderful client experience while mitigating fraud losses to CIBC & Simplii Financial customers. Youll identify analyze and conduct investigations of client transactions through debit cards ATMs over the counter (OTC) deposits at branches and other banking channels to determine possible fraud or unusual activity.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of onsite and remote work) will be discussed at the time of your interview.
We have embarked on an remote work program. All employees may be / are required to meet the program requirements and be able to attend your primary work location within two hours notice for any businessrelated purposes.
Agent @ Home Program Requirements
Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)
Wired Internet connection capable of continuously supporting excellent call quality and highspeed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)
Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.
The start date for this role is July 7th 2025. Our Contact Centre is open Monday to Sunday 9PM8AM EST for a total of 37.5 hours per week. This is a fulltime and shiftoriented role wed like you to be flexible between these hours.
How youll succeed
Client focused engagement of clients that is focused on relationship building over the long term and encouraging client loyalty
Analysis Exercise decision making skills while reviewing customers profiles transactions banking history and cheque images to minimize loss and protect CIBC and our clients privacy.
Data Collection Compile data and investigate alerts/referrals to make recommendations and take appropriate action. Accurately document all actions taken including the resolution reached and the decision made by updating the appropriate databases for each file investigated.
Collaboration Interact directly with CIBC clients branches and other stakeholders via telephone to communicate information relating to suspected fraudulent activity. Develop and maintain relationships with CIBC partners and other teams to compile data complete investigation reach resolution and share best practices.
Who you are
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.
You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way
Youre goal oriented. Youre motivated by accomplishing your goals and delivering your best to make a difference.
Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Regina2412 11th AveEmployment Type
RegularWeekly Hours
37.5Skills
Call Center Client Service Communication Credit Card Fraud Customer Experience (CX) Outbound Calls Work CollaborativelyRequired Experience:
Unclear Seniority
Employment Type
Full-Time
