Guest Services Agent Part Time
Guest Services Agent Part Time
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Job Description
Unidine is hiring immediately for a part timeGUEST SERVICES AGENTposition.
- Location:Frisbie Memorial Hospital 11 Whitehall Road Rochester NH 03867.
- Schedule: Part time schedule. Days and hours may vary; mornings nights and weekends are included. More details upon interview.
- Requirement: 3 years of previous guest services experience is preferred.
- Pay Range: $18.00to$19.00
WHATS IN IT FOR YOUA fun work environment robust benefits package great team members and a career with one of the top hospitality companies in the nation! Youll work with a talented and supportive team that makes a real impact in the lives of those we serve.
YOUD MAKE A GREAT ADDITION TO OUR TEAMOur culinary team is the core of our business. Every day brings new opportunities to enhance lives create connections and make a difference. If you enjoy creating memorable experiences you will be a great addition to the Unidine team!
Positions at this location require proof of COVID19 vaccination boosters and/or regular COVID testing. Where permitted by law applicants who are offered a position for this location may be asked about their vaccination status which must meet minimum business requirements. All religious medical or other legally recognized exemptions regarding vaccination status will be considered.
Job Summary
Summary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services amenities and upsells products to the guests.
Essential Duties and Responsibilities:
- Completes the registration/checkin process by inputting and retrieving information from a computer system confirming pertinent information.
- Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
- Assists guests with check out payments or charges. Accepts and records vouchers credit travelers checks and other forms of payment.
- Balances and drops receipts according to accounting specifications.
- Provides guests with information about the facility services and amenities.
- Receives special requests from guests and responds appropriately or forwards requests to appropriate team members for decisions and actions.
- Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail packages and facsimiles or other special items for customers as requested.
- Fields and resolves guest complaints or escalate for resolution to appropriate department.
- Assists guests in emergency situations.
- Maintains adequate supplies and functional equipment at the Front Desk.
- Performs any special assignment deemed by the GM Guest Services manager or Manager on Duty.
- Perform other duties as assigned.
BENEFITS FOR OUR TEAM MEMBERS
- Fulltime and parttime positions offer the following benefitsto associates: Retirement Plan Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance and Voluntary Benefits including Critical Illness Insurance Accident Insurance Hospital Indemnity Insurance Legal Services and Choice Auto and Home Program
- Fulltime positions also offer the following benefitsto associates: Medical Dental Vision Life Insurance/AD Disability Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs)
Unidine is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass we are committed to treating all Applicants and Associates fairly based on their abilities achievements and experience without regard to race national origin sex age disability veteran status sexual orientation gender identity or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities skills tasks or requirements associated with this position. While this is intended to be an accurate reflection of the position posted the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Applications are accepted on an ongoing basis
Req ID:
Required Experience:
Unclear Seniority
Employment Type
Part-Time
