Director Global Renewals - Remote US
Director Global Renewals - Remote US
Posted on :
30-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
30-04-2025
Job Description
Are you ready to power the Worlds connections
If you dont think you meet all of the criteria below but are still interested in the job please apply. Nobody checks every box were looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.
About the role:
Were looking for a worldclass strategic leader to build and scale our Global Renewals organization from the ground up. This role is missioncritical to driving predictable revenue maximizing customer lifetime value and enabling our transition to a more efficient and scalable gotomarket engine. The Head of Global Renewals will partner across Sales Customer Success RevOps and Finance to design and execute the global renewal strategy ultimately owning the full lifecycle of renewals from policy to .
This is a rare opportunity to create a highimpact function at a pivotal moment in our companys growth.
Key Responsibilities:
- Build the Global Renewals Function: Stand up the global renewals organization including hiring tooling playbooks segmentation and KPIs from foundational processes to scalable .
- Own the Renewals Number: Take full ownership of renewal forecasting and performance globally. Deliver predictable efficient renewal motions across all segments and regions.
- Design the Renewal Strategy: Define policies timing roles and customer touch models (hightouch techtouch autorenew) in partnership with Sales CS Product and Finance.
- Drive CrossFunctional Alignment: Act as the central orchestrator across Sales CS RevOps Deal Desk and Legal to ensure renewals are proactively managed and friction is minimized.
- Optimize Commercial Outcomes: Create mechanisms to maximize retention expansion and margin through thoughtful negotiation strategies renewal plays and pricing levers.
- Develop DataDriven Rigor: Define dashboards forecasting cadences and risk signals to ensure the business has full visibility into renewal health and churn risk.
- Scale Globally: Ensure consistency in process and tooling across regions while adapting for local market and customer nuances.
Qualifications:
- 10 years of experience in revenue leadership customer success renewals or deal strategy preferably in SaaS or B2B enterprise environments
- Proven experience building and scaling a renewals function or adjacent team from scratch
- Deep understanding of SaaS unit economics retention metrics and customer lifecycle models
- Exceptional crossfunctional collaboration skills especially with Sales CS Product Finance and Legal
- Strong commercial acumen and a track record of hitting retention goals and driving upsell or margin improvements
- Processoriented mindset with a bias for systems automation and scale
- Executive presence and communication skills; comfortable influencing Clevel stakeholders
Kong has different base pay ranges for different work locations within the United States which allows us to pay employees competitively and consistently in different geographic markets. Compensation varies depending on a wide array of factors including but not limited to specific candidate location role skill set and level of experience. Certain roles are eligible for additional rewards including sales incentives depending on the terms of the applicable plan and role. Benefits may vary depending on location. US based employees are typically offered access to healthcare benefits a 401(k) plan short and long term disability benefits basic life and AD&D insurance among others.
About Kong:
Kong is THE cloud native API platform with the fastest most adopted API gateway in the world (over 300m downloads!. As the innovation leader of cloud API technologies Kong is on a mission to enable companies around the world to become APIfirst and securely accelerate AI adoption. Kong helps organizations globally from startups to Fortune 500 enterprises unleash developer productivity build securely and accelerate to market.
83 of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind!
For more information about Kong please visit or follow @thekonginc on Twitter. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.
#LIRS1
#LIDNI
Required Experience:
Exec
Employment Type
Full-Time
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