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Job Description
Program Manager: India Tech Hub
About Airbnb:
Airbnb is a missiondriven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnbs various functions embody the companys innovative spirit and our fastmoving team is committed to leading as a 21st century company.
About the Role:
Airbnb India Tech team was set up in 2021 with a base in Bangalore. We are a fastgrowing team and home to the most hospitable people you will ever meet. Our team of over 200 extremely capable tech colleagues aim to make the impossible happen for our inbound and outbound travelers within this big and diverse market. We are on a mission to build worldclass products and E2E experiences for all our global partners hosts and guests employees and partner communities.
You will be part of the India Tech Business operations office and will report to the Lead Transformation & Tech Excellence. The Business Operations Partner will ensure seamless of key processes drive operational efficiency and support the smooth functioning of the Tech Hub. This role requires strong program management stakeholder coordination governance and reporting to enable operational excellence.
What youll do:
Operational Governance & Program
- Establish and maintain governance frameworks operational cadences and reporting structures to support the of site projects.
- Ensure timely and efficient implementation of operational initiatives in collaboration with functional teams.
- Track and monitor key operational processes ensuring alignment with business goals
- Supporting strategic projects that contribute to growth of the site
Process Optimization & Reporting
- Define and track key operational metrics to measure the effectiveness and efficiency of the Tech Hub.
- Develop and manage dashboards and periodic reports to provide visibility into operational performance.
Tech Hub Operations & Support
- Oversee the daily operations of site initiatives ensuring efficient and coordination.
- Support crossfunctional initiatives including employee engagement initiatives employee gatherings
External Communication & Employer Branding Support
Ability to support external communications by crafting compelling narratives for personal LinkedIn and other platforms to generate buzz and enhance employer branding.
Stakeholder & Partner Coordination
- Maintain effective communication and collaboration with local and global stakeholders.
- Ensure alignment across teams for efficient of initiatives and deliverables.
Resource & Infrastructure Management
- Collaborate with functional teams that support the Tech Hubs operations.
- Implement best practices in operational workflows to maximize efficiency.
What youll bring:
Qualifications & Experience
- Education: Bachelors or Masters degree in Business Administration Operations Management Engineering or a related field.
- Experience:
- 6 years of experience in business operations program management or a similar role within a technologydriven environment.
- Proven experience in managing governance frameworks operational cadences and reporting mechanisms.
- Experience working with crossfunctional teams and global stakeholders in a fastpaced organization.
- Prior experience in managing budgets resource planning and infrastructure management is a plus.
- Experience in a technology or innovationdriven organization.
- Prior exposure to largescale operational transformations or tech hub setups.
- Ability to work in a dynamic highgrowth environment with evolving priorities.
Skills & Competencies
- Operational Excellence: Strong understanding of business processes workflow optimization and performance tracking.
- Building Relationships: Ability to connect with people and roll up their sleeves when required
- DataDriven Decision Making: Proficiency in analyzing operational metrics generating reports and providing insights for process improvements.
- Communication & Coordination: Strong verbal and written communication skills to ensure seamless of operational plans.
- ProblemSolving: Ability to proactively identify operational bottlenecks and implement solutions.
- Technology & Tools: Familiarity with operational tools such as project management software (JIRA Asana) data visualization tools (Tableau Power BI) and collaboration platforms (Slack Confluence).
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement and allow us to attract creativelyled people and to develop the best products services and solutions. All qualified individuals are encouraged to apply.
Required Experience:
Manager
Employment Type
Full Time
