Process Manager Part-Time Problem andor Asset Management
Process Manager Part-Time Problem andor Asset Management
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Job Description
ABOUT THE ROLE
As the Process Manager you will be responsible for managing and improving core business functions and processes within agreed timeframes and service standards. You will engage directly with customers to drive process improvements lead forums and workshops and coach Process Coordinators to build team capability and performance.
Duties will include:
- Managing assigned processes to meet contractual obligations and service level agreements (SLAs)
- Meeting key deliverables and output milestones within deadlines
- Leading and facilitating forums workshops and communities of practice
- Mentoring and providing constructive feedback to Process Coordinators
- Driving a culture of innovation continuous improvement and collaboration
- Complying with organisational and customer standards including health safety and security requirements
- Identifying and reporting breaches of guidelines and contributing to risk management practices
- Completing all mandated training within required timeframes
ABOUT YOU
To be successful in this role you will have:
- Demonstrated experience in Process Management specifically within Problem Management and/or Hardware & Software Asset Management
- Working knowledge of ServiceNow with the ability to navigate toolsets and workflows effectively
- ITIL Intermediate Certification and SIAM Fundamentals/Professional accreditation (highly regarded)
- Strong customer engagement skills with the ability to drive process improvement initiatives
- Excellent organisational communication and mentoring skills
- A proactive approach to continuous improvement and innovation
ADDITIONAL INFORMATION
This is a parttime position offering flexibility across 2030 hours per week. Working days and hours can be tailored to suit the right candidate. Remote working options are available.
We are seeking to appoint someone as soon as possible so if this sounds like you we encourage you to apply without delay.
ABOUT KINETIC IT
As an Australianowned company we take a lot of pride in delivering exceptional service that exceeds our customers expectations and positively contributing to our industry and community. We hire for the long term and have a strong focus on training and developing our employees.
Everyday our amazing 1500 crew come to Kinetic IT not just to work but to be supported grow and be part of something bigger.
You will have access to:
- Paid parental leave and other benefits tailored to your individual goals.
- Regular fun company and social events
- Dedicated professional development reviews every 6 months with monthly followups
- Vendor Exam Support ITIL 4 Training Communities of Practice groups as well as access to our comprehensive learning platform
- An open and supportive culture where we respect all people and individuals and everyone has a voice
How to Apply
Check us out on . If you like what you see apply now or contact us at
Required Experience:
Manager
Employment Type
Part-Time
