Sales Performance Manager - Fort Myers

Who we are:

TRANZACT is a leading directtoconsumer insurance services business specializing in the distribution of Medicare Advantage Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a bestinclass experience.

We work with some of Americas largest insurance brands to attract educate and connect with consumers. Our diverse team of analysts writers engineers designers business leaders data scientists and sales professionals all work together to create thoughtful datadriven and effective marketing technology sales and servicing strategies. These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry.

When you become part of TRANZACT you join a team of passionate people who push for excellence follow through on commitments and love to succeed together. Our culture rests on a simple principle Be Real that means being genuine keeping your word and having the courage to make tough decisions. Our Be Real values resonate and are meaningful to us. We are entrepreneurial fast paced and empower our people. We know how to make things happen and know that our people are always the source of our success.

We are currently seeking a highly motivated and skilled professional to join our Sales Center team as a Sales Performance Manager.

How the Position Works

The Sales Performance Manager is responsible for driving performance development and quality outcomes across a team of sales agents. This leader plays a critical role in coaching for continuous improvement ensuring compliance with quality standards and creating a highperformance culture focused on customer satisfaction and productivity.

Key Responsibilities include:

• Directly manage and support a team of Member Care Representatives to deliver outstanding customer service and meet performance goals.
• Coach mentor and develop team members through regular feedback oneonones performance reviews and tailored development plans.
• Monitor team performance ensuring adherence to KPIs such as call quality productivity customer satisfaction (CSAT) and compliance metrics.
• Identify training needs and partner with internal teams to deliver targeted training programs.
• Drive a performancedriven culture by setting clear goals recognizing achievements and addressing performance concerns proactively.
• Participate in the hiring onboarding and continuous development of new team members.
• Collaborate crossfunctionally with Quality Assurance Training and Workforce Management to optimize team performance.
• Provide regular reporting and insights on team metrics identifying trends and recommending actions to improve results.
• Lead performance improvement plans (PIPs) when necessary and maintain accurate performance documentation.
• Support change management initiatives and communicate updates clearly to ensure team alignment.
• Take ownership of special projects or initiatives assigned.
• This position requires working in an office five days per week and on the weekends as needed especially during Annual Enrollment Period (AEP).

What you need to be successful:

• Bachelors degree or equivalent work experience.
• 2 years of call center leadership experience required.
• 1 years of experience in a direct supervisory role
• Prior experience coaching and managing performance of customer service or sales teams.
• Experience launching or scaling new teams programs or initiatives is a strong plus.
• Strong interpersonal and communication skills with the ability to lead coach and influence others effectively.
• Selfmotivated with a proven ability to drive performance while maintaining high standards of quality and service.
• Detailoriented with strong organizational and problemsolving skills.
• Strong analytical and conflict resolution skills.
• Adept at managing through change in a fastpaced highvolume environment.
• Understanding life insurance Medicare and Medicaid regulations and healthcare industry best practices a plus

TRANZACT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity Employer / Disability / Vet