Community General Manager Imperial Service
Community General Manager Imperial Service
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Job Description
Were building a relationshiporiented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What youll be doing
As a member of the Imperial Service Team youll lead a team of accredited financial advisors that are client facing within multiple banking centres across a community to deliver on CIBCs Purpose of helping to make our clients ambition a reality. You will excel in understanding what is important for our clients and ensure we provide advice and the appropriate products and solutions to meet our clients goals. As a Community General Manager (CGM) you will build a capable and motivated team through proactive talent management. You will be empowered to create a positive work environment ensure effective operations processes controls and compliance promote CIBC and build a strong reputation in the community resulting in superior client experiences and CIBC growth that exceeds our peers.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work youll be onsite fulltime.
How youll succeed
People Leadership Lead and coach a high performing sales team of Advisors and Representatives to deepen client relationships and grow business to CIBC. Provide meaningful development opportunities for employees and challenge people at all levels to rethink the way they do business. Advocate for CIBC within the community to recruit employees who share and demonstrate our values. This person would have 45 years of people leadership experience leading across multiple locations and complexity of assets under management
Results Driven Leadership Build a culture of collaboration across multiple client offers so that clients are served by those best able to meet their financial goals. Monitor the Banking Centres business performance and put action plans into place to close any gaps. Work collaboratively with all partners to maximize market opportunities and increase the Banking Centres overall performance. Manage and minimize risk to safeguard our bank clients and shareholders.
Client Experience Lead by example and show your team how to deepen relationships and meet client financial needs while providing a high standard of service using our experience principles: Always Professional Radically Simple and Genuinely Caring. Go above and beyond to champion CIBC within the community and develop new and existing client relationships. Encourage employees to quickly resolve client complaints and to escalate when necessary.
Operational Excellence strong understanding of the risk management required to lead accredited CIROMFD and CIROID financial advisors
Who you are
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.
You are a caring and accountable leader. Youre passionate about developing and coaching to bring out the best in people. You have led diverse high performing teams.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best.
Youre a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada). Its an asset if youve completed any of the following: Branch Compliance Officers Course (BCO) Branch Managers Examination Course (BME) Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME); Professional Financial Planner (PFP) or Certified Financial Planner (CFP).
Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability
#LITA
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attributebased assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Oshawa1371 Wilson Rd NEmployment Type
RegularWeekly Hours
37.5Skills
Business Business Operations Communication Customer Service Human Resources (HR) Leadership People Management Risk Management Team DevelopmentRequired Experience:
Director
Employment Type
Full-Time
