Customer Experience Project Manager
Customer Experience Project Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Innovate with purpose
At BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a visiondriven team thats ready to tackle challenges and build cuttingedge solutions. We value purpose drive and curiosityand we thrive in a fastpaced everchanging environment. Whether in one of our offices in San Jose CA Draper UT or working remotely BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
At BILL we listen learn and leadfostering collaboration and a drive for continuous growth. Were committed to building a diverse and inclusive workplace that values each persons unique skills and experiences. Even if you dont meet every requirement wed love to hear from youyou might be just what were looking for whether in this role or another.
Lets give businesses more time for what matters.
BILL is seeking a dynamic result oriented individual to join the Customer Experience Operations (CXO) Team. In collaboration with CXO leaders and crossfunctional teams across BILL the Customer Experience Project Manager is responsible for ensuring that BILL customers enjoy a seamless experience on day one. This role combines the rigor of operational excellence with the passion of customer happiness.
Key Responsibilities:
- Develop and implement readiness strategies coordinate with CXO Leaders and cross functional teams to ensure comprehensive readiness for respective areas of responsibilities.
- Contribute and refine SOPs to ensure consistent and efficient launches including regular reviews and updates to reflect process and organizational changes.
- Develop communication plans to ensure all stakeholders are informed.
- Facilitate and drive meetings with all stakeholders.
- Identify risks associated with rollouts develop mitigation plans to reduce impact or probabilities of risks.
- Ensure staff and agents understand and can effectively communicate impacts features and benefits of new releases to customers.
- Track rollout and operations performance based on KPIs (time to launch customer effort scores resolution time)
- Lead retrospectives to identify gaps in process related to product launch and communication for continuous improvement.
Wed love to chat if you have:
- 2 years of experience in support product launches and organizational planning.
- Experience using JIRA and Asana for project management.
- Strong risk management skills related to project management.
- Proven ability to manage multiple projects and deadlines effectively.
- Experience working crossfunctionally with diverse teams.
- Strong problemsolving skills with a focus on scalable solutions.
- Effective communication and presentation skills.
Preferred Qualifications:
- Project Management Professional (PMP) certification Certified Associate in Project Management (CAPM) Agile Certified Practitioner (PMIACP) or similar certifications.
This Draper UTbased hybrid role requires inoffice work (Mon Tues Thurs). Candidates must be U.S. work authorized with no current or future sponsorship needs and live within 45 miles of Draper or relocate by the start date.
The estimated base salary range for this role is noted below for our office location in Draper UT. Additionally this role is eligible to participate in BILLs bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.
Whats in it for you
Redefining how businesses automate their work is a fastpaced exciting and fun environment. But we also have benefits and perks to ensure the magic isnt only experienced by our customers but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
- 100 paid employee health dental and vision plans (choose HMO PPO or HDHP)
- HSA & FSA accounts
- Life Insurance Long & Shortterm disability coverage
- Employee Assistance Program (EAP)
- 11 Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
Dont believe us Check out our culture benefits and teams on our career site LinkedIn Life or YouTube pages.
BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories perspectives and experiences of our team members. We welcome people of all backgrounds abilities and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent inclusive hiring process that reflects our values. If you need accommodations at any stage please contact .
Required Experience:
IC
Employment Type
Contract
