Senior Client Account Manager
Senior Client Account Manager
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Job Description
Job description
We are looking for a Client Account Manager with 79 years of experience in handling international clients. You will be the bridge between our clients and internal teams to resolve any issues the client might face. Your clients growth is your priority!
Roles and responsibilities
Work closely with Client Experience Associates (internal) to resolve any issues related to the account to improve the effectiveness of call handling.
Respond to client queries (account updates billing inquiries or general complaints) in an effective manner via phone calls emails and chats within the time limits and follow up to ensure resolution whenever required.
Liaise between clients and internal teams (Product Development/Billing) to ensure timely and successful delivery of solutions to our clients problems.
Identify customers needs and problems and take proactive steps to maintain a positive experience.
Maintain strong lasting and trustworthy relationships with clients through open and interactive communication.
Collaborate with the team to closely examine key performance indicators linked to client satisfaction retention and engagement. Work towards enhancing these metrics by aligning your efforts with the teams objectives.
Job requirements
Must have
79 years of experience in client handling roles; preferably US/CA/UK clients via phone calls.
Passionate about client service with good soft skills and proper telephone etiquette.
Clear concise and effective written and oral communication skills.
Growth mindset and excitement to learn new things.
Creative enthusiastic and energetic with great interpersonal skills. Should be able to present ideas with clear logic and conviction.
Ability to work in a fastpaced work environment with spontaneity.
Should be able to approach problems logically and rationally to facilitate clear decisionmaking.
The ability to stay calm and efficient under pressure.
Should be willing to work from the office once a week.
The role follows a 5 day work week with rotational weekoffs and in the night shift starting at 9.30 PM.
Employees will have scheduled breaks to maintain productivity and wellbeing throughout the workday
Workspace requirements
Private workroom with the ambience to handle calls.
Ready for video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere.
Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN).
Power backup (if you have frequent power cut issues).
About us
We are a Portlandbased SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers designers testers product experts customer experience associates and marketers come together to create a better way to work. Our products and services help businesses to be more productive flexible and scalable. Together we can change the way the world works!
All done!
Your application has been successfully submitted!
Required Experience:
Manager
Employment Type
Full-Time
