Associate Lead Endpoint Management
Associate Lead Endpoint Management
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Job Description
Company Overview
Group/Division
Job Description/Preferred Qualifications
Role requiring intermediate level System Administrator to jump in and work with IT department.
Top Daily Responsibilities
- Work on SNOW ticketing queue
- Level 23 technical escalation incident tickets for breakfix
- Gathering requirements for Service Requests
- Facilitate stakeholder weekly Change Management Meetings with Support Teams
- Oversee Project & Deployment progress.
- Followup on Project Activities ensuring priority & deadlines are met.
- Update extended team of all activities working during US Pacific Hours
- Work closely with other Functional IT Teams E.g. SCCM Active Directory etc.
Additional Responsibilities:
Troubleshoots software deployments OS/Application Updates Active Directory ConfigMan and MEM
Meeting and coordinating with other local Technology department members on product installation training and support
Coordinating with other areas and departments of the firm where overlap exists to develop efficient procedures and communications to streamline processes regarding product installation training and support to satisfy various department needs
Assisting with special projects on various issues as needed
Documentation; write and update documentation of all IT/Systems Processes
May conduct training programs designed to educate an organizations computer users about basic and specialized applications.
Must have:
Experience in supporting endusers (in person / remote) in a corporate environment
Knowledge of WIN 10/11 MS Configuration Manager MS Endpoint Manager MS Intune Active Directory Group Policies CMD syntax & scripting
Be able to troubleshoot; WIN 10/11 Office 365 computers/laptops SW and HW (on windows)
Communication skills; be able to assist users and explain issue in non technical terms for user to understand and communication clearly with other team members verbally written and process flow charts
Excellent customer service skills strong attention to details with excellent follow up is preferred with a sense of urgency daily interaction with user and team
Able to work independently as well as with a team
Knowledge of network implementation server hardware software installation and maintenance in coordination with other corporate IT teams.
Knowledge of ITIL and ITSM best practices
Nice to have:
4year college degree in relevant field
Minimum Qualifications
Bachelors Level Degree or related work experience of 5 years
We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Required Experience:
IC
Employment Type
Full-Time
