User Experience Design Executive Director
User Experience Design Executive Director
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Job Description
Chase is looking for an innovative Executive Director User Experience to lead our design team in India. Youll be part of the Design and Customer Experience (DCE) team committed to creating topnotch experiences for Chases Travel platform. As an Executive Director youll promote change influence product strategy and advocate for usercentered outcomes. Youll also design employeefacing tools and lead efforts across Operations including our Mumbai call centers. As a local manager youll be responsible for recruiting and maintaining high talent standards as we expand.
As an Executive Director within Chases Travel platform you will play a crucial role in evolving our design practice improving quality and scaling our team. You will be responsible for building and empowering highperforming design research and content teams and promoting usercentered outcomes. This role provides an opportunity to influence product and experience strategy at an executive level and to contribute to the creation of exceptional experiences for Chases Consumer and Community Bank.
Job responsibilities
- Develop and implement user experience strategies aligned with business objectives leveraging interaction design and information architecture.
- Lead and mentor a team of experience designers fostering collaboration and professional development.
- Drive innovation by staying updated on industry trends and emerging technologies to maintain a competitive usercentric approach.
- Utilize data insights to inform decisionmaking and optimize user experiences for diverse customer segments.
- Build strong stakeholder relationships influence decisions and champion usercentered design principles.
- Evolve design practice improve quality and scale the team in India as the Executive Director of User Experience.
- Collaborate with Product Data and Engineering Executives to scope and plan work across the Operations quad.
- Educate the broader community on design methodology and product model practices.
- Articulate product vision and strategy organizing team efforts to align with business needs and competitive landscape.
- Build a unified strategy with design leaders across India to support team opportunities.
- Manage senior Product and Content Designers focusing on professional development and performance reviews.
Required Qualifications Capabilities and Skills
- Bachelors Degree in relevant design or research discipline (e.g. Interaction Design HCI User Experience Design sociology) or equivalent work experience
- Experience leading parallel programs of work through full product development cycles in discovery concepting prototypes specifications and enablement
- Experience working with executives on crucial fuzzy ambiguous Big Picture strategic challenges that touch many teams
- Prior work involves leading design teams (with other Designers UX Researchers and Content Designers) and crossfunctional collaboration with senior Product Managers and Engineering leads
- Strength in Interaction Design Visual/UI Design and Information Architecture; proficiency in adjacent skills such as User Research UX Writing Prototyping and Service Design
- Comfortable with structuring and planning design work in crossfunctional contexts
Preferred qualifications capabilities and skills
- Excellent communication and presentation skills including rationale and storytelling that persuades senior leaders
- Strong facilitation skills and experience employing a variety of methods and techniques; able to get senior executives to actively participate in collaboration sessions
- Has driven new business thinking and strategy through their usercentered design work
Required Experience:
Director
Employment Type
Full-Time
