Senior Dealer Success Manager
Senior Dealer Success Manager
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Job Description
About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstarts AI marketplace Upstartpowered banks and credit unions can have higher approval rates and lower loss rates across races ages and genders while simultaneously delivering the exceptional digitalfirst lending experience their customers demand. More than 80 of borrowers are approved instantly with zero documentation to upload.
Upstart is a digitalfirst company which means that most Upstarters live and work anywhere in the United States. However we also have offices in San Mateo California; Columbus Ohio; and Austin Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart wed love to hear from you!
The Team
Upstarts Auto Retail Dealer Success team is the voice of the dealerbringing their feedback straight to our product teams and shaping what we build next. Were not just managing relationshipswere building trusted partnerships that help dealerships grow while delivering gamechanging financing experiences for car buyers.
As the Senior Dealer Success Manager youll be the goto expert for dealers in your market. Youll drive growth onboard new partners and serve as the ultimate product ambassador. Youll be responsible for driving retail growth by delivering retail contracts that meet borrowers needs and fuel dealer success. Youll be part consultant part strategist and part relationshipbuilderall rolled into one
Position location This role is available in the following locations: Remote Northeast United States
Time zone requirements The team operates on the East Coast time zone
Travel requirements Up to 50 travel required visiting clients.
How youll make an impact:
- Build and grow your market by meeting with dealership partners (both inperson and virtually)
- Promote the Upstart Auto Finance program and make it easy for dealers to fall in love with it
- Lead smooth handson onboarding and deliver engaging training sessions
- Be your dealers trusted advisorsolving problems answering questions and unlocking value
- Partner with crossfunctional teams to get dealers what they need fast
- Keep uptodate clean records of your dealer interactions in our customer success platform
- Stay sharp on our product competitive landscape and market trends
- Bring the voice of the dealer to our product and engineering teamsbe the feedback loop!
- Continuously seek out process improvements that drive better experiences for dealers and car buyers
What were looking for:
- Minimum requirements:
- Have 35 years of experience in Dealer Relationship Manager for an indirect auto finance lender and a proven track record working with dealers
- Know the ins and outs of auto financing F&I and the indirect lending ecosystem
- Exceptional communicator who can build instant rapport and lasting trust
- Love solving problems and thinking a few steps ahead
- Techsavvy and can pick up new tools fast (Salesforce iPads data dashboards etc.
- Organized selfmotivated and comfortable working independently
- Can analyze data and clearly communicate trends insights and actions
- Naturally curious and constantly learning from customers and market shifts
- Thrive in fastpaced startupstyle environments and know how to roll with change
- Preferred qualifications:
- Experience in a startup or SaaS company
- Experience in a dealerfacing role at an auto fintech
- Bachelors degree in Sales Communications or a related field
At Upstart your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic locationwith our digital first philosophy Upstart uses compensation regions that vary depending on location. Individual pay is also determined by jobrelated skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition Upstart provides employees with target bonuses equity compensation and generous benefits packages (including medical dental vision and 401k).
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures backgrounds perspectives and experiences and know that we can only become better together.
If you require reasonable accommodation in completing an application interviewing completing any preemployment testing or otherwise participating in the employee selection process please email
Manager
Employment Type
Full Time
Key Skills
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