Specialist I Merchant Implementation
Specialist I Merchant Implementation
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position Overview
The Specialist I Merchant Implementation will focus on proactively helping the customer succeed. They will partner with the merchant postsale and perform onboarding system implementation and training. They will be able to preemptively and proactively identify and address problems that prevent merchants from reaching their goals. They will create realtime visibility into core issues and coordinate resources to help customers overcome challenges. The primary focus of our Merchant Implementation Specialists will be to get merchants to process transactions quickly and efficiently.
Duties and Responsibilities
- Onboard and Train Merchants on Payroc Products and Services
- Book installation and training appointments
- Collaborate with sales agents and internal teams
- Monitor processing and nonprocessing merchants
- Identify gaps and contribute to process improvement to decrease MTTP
- Maintain indepth knowledge of functionalities for all systems used by the Merchant Implementation team
Qualifications
- Bachelors Degree in Business Management or Finance is preferred
- Experience in a client facing support or technical role
- Problem solving and troubleshooting skills
- Professionally manages difficult or emotional merchant facing situations
- Demonstrates strong verbal and written communication skills
- Time management and organizational skills
- Ability to multitask
- Bilingual in Spanish preferred
Travel Component
- N/A
Job Classification
- Salaried
Equality Monitoring
At Payroc were committed to creating an inclusive and equitable workplace where everyone has the support they need to thrive. To achieve this we need to ensure that our hiring processworks for everyone regardless of background or identity.
The following demographic based questions help us better understand the diversity of candidates applying to join Payroc. It allows us to assess how different groups progress through our hiring process and identify areas where we can improve to be more inclusive.
Please note that:
Answers are voluntary.Every question includes a Prefer not to say option. Even if you select this for all questions submitting the survey still helps us gain valuable insights. Your decision to participate or not will remain confidential.
Answers areanonymous.Your responses cannot be linked to you and will not impact your application. We will only use aggregated data for equal opportunities monitoring in our hiring process.
This information is collected in compliance with theGeneral Data Protection Regulation(GDPR)and will be used only for equality monitoring purposes.If you need any adjustments to the hiring process due to disability or neurodiversity pleasecontact Human Resources Department at
Thank you for helping us build a more inclusive Payroc!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
