Customer Success Engineer Prisma Cloud - Germany
Customer Success Engineer Prisma Cloud - Germany
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Job Description
Your Career
Palo Alto Networks is looking for a Customer Success Engineer Prisma Cloud to work in the Prisma Cloud EMEA CSE team working as consultant for Enterprise Customers. This position will report to the Sr Manager Prisma Cloud EMEA and is a great opportunity for a talented individual who has the desire to associate with a fastgrowing company in a truly international environment.
Your Impact
We are looking for a hardworking and passionate Customer Success Engineer who is customer obsessed and wants to help our customers during their cloud transformation journey. You will act as a trusted technical advisor to our customers to help ensure efficient Palo Alto Networks public cloud security adoption and to accelerate business value and ROI. In this role you will work closely with customer Security Architects Security Engineers InfoSec and DevOps teams within midtolarge enterprises to implement best in class cloud security solutions.
From day one you will roll up your sleeves and hit the ground running and bring all of your experience to the team to increase customer satisfaction value retention and expansion of our footprint. Most importantly you have a positive can do attitude and a passion for delivering technical solutions in a fastpaced environment.
- Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their business and security objectives
- Assist customers in implementing custom integrations and workflows to ensure Prisma Cloud is fully integrated into their security operations center.
- Be the first line of defense in solving customer support requests and coordinating and prioritizing timely resolutions with engineering teams.
- Serve as a customer advocate in influencing product roadmap and improvements.
- Coach customers on how to establish and manage their Cloud Security
- Change Management/Governance/Center of Excellence programs.
- Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.
- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Prisma Cloud features and associated business benefits to address their needs.
Qualifications :
Your Experience
- 5 years relevant work experience in presales postsales technical support solution architecture consultant or similar roles desired; strong consulting and project management skills required
- Ability to clearly articulate technical issues to both technical and nontechnical audiences executives and explain their impact on business both internal and external to the organization
- Proven track record of managing customer escalations balancing customer expectations and negotiating successful resolutions
- Ability to multitask and work in a fastpaced environment
- University degree in a relevant field (e.g. Engineering Computer Science) is preferred.
It is important for you to have a strong background and handson experience in at least 2 additional areas besides Cloud Providers:
Cloud Providers
- Proficient with one or more of the following Cloud Platforms: AWS GCP Azure Alibaba OCI;
- Indepth knowledge & handson of Cloud services & components (e.g. EC2 VPC DNS Storage hosted K8s IAM permissions);
- One or more certifications on AWS Azure or Google Cloud preferred.
Cybersecurity
- Knowledge of general security practices and regulatory compliance frameworks (CIS PCI NIST GDPR etc);
- Indepth knowledge regarding vulnerabilities endpoint protection mitigation strategies CVEs.
System Administration and Containers
- Experience deploying and operationalizing Kubernetes containers and serverless functions;
- Handson experience with Linux distributions (RHEL Debian Ubuntu Centos etc..
Networking Infrastructure and Security
- Good understanding of Networking concepts and experience with networking devices such as routers switches firewalls traffic generators etc.;
- Experience with Security Solutions Remote VPNs IPSEC PKI TLS TCP/IP DLP
- Authentication Protocols (SAML LDAP OIDC etc..
Automation
- Handson experience with one or more scripting languages such as Python PowerShell JavaScript etc.
- Handson experience with API calls and how to use scripting to automate programmatic access.
CI/CD DevOps
- Handson experience with the CI/CD process; terminology and tooling used for it such as Jenkins Repositories (GH CSPrelated .. Ansible Terraform etc.
Additional Information :
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These arent easy goals to accomplish but were not here for easy. Were here for better. We are a company built on the foundation of challenging and disrupting the way things are done and were looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
