Customer Success Manager

We believe that Customer Success is all about understanding your customers desired outcomes and working with them to ensure they experience the most value possible along the way. As a Customer Success Manager (CSM) at Renaissance you are a part of the teacher and administrator journey through onboarding nurturing and renewal. The goal is to not only retain your customers but to ensure that they have an exceptional experience with our platform(s) that drives successful student learning outcomes. This role manages District and School level accounts and we are looking for you to drive successful implementations at scale while also achieving Renaissances business outcomes. 

Location: Remote 

Territory: Southern California

Our Ideal Candidate 

• Drive adoption retention and expansion among some of our most valuable customers by understanding their needs defining success criteria and crafting success plans to help them achieve their goals 

• Build manage and leverage key stakeholder relationships to build awareness across the entire district 

• Develop a communication cadence with customers to monitor account health and deliver student learning outcomes including but not limited to Quarterly Business Reviews 

• Strategize with sales marketing and product teams throughout the onboarding nurturing and renewal Customer Success journey to achieve mutually beneficial longterm goals 

• Continuously selfeducate about Renaissances products and solutions and the K12 competitive landscape 

• Anticipate customer needs and adapts strategic plans in accordance with closely monitored metrics to achieve longterm goals and desired outcomes 

• Cultivate and strengthen relationships within assigned accounts as well as crossfunctionally within Renaissance 

• Actively seeks to understand change and incorporate new processes and systems quickly and effectively  

• Curate success stories from districts to broaden Renaissances efficacy resources 

Qualifications :

Required Skills & Experience 

• You excel at building relationshipsyou establish rapport listen and earn your customers trust 

• You can organize and lead a project implementation by influencing and coordinating the actions of people outside your locus of control 

• You have a bias towards action and proactivity and look to direct a situation rather than react 

• You have strong technical skills; you like learning new software and techniques 

• You convey complicated information in written and verbal communication that is simple clear concise professional and friendly 

• You are driven to exceed customer expectations 

• You proactively work to mitigate churn and handle objections to renew and expand accounts 

• You want to use your skills to help support teachers and students 

• You are driven to exceed customer expectations through a myriad of communication strategies 

• You have worked in Education and/or SaaS driving large account implementations 

Additional Information :

Customer Success Managers at Renaissance are brought in at Associate CSM CSM and Senior CSM levels commensurate with experience.  The level you are hired at will be determined by the interview and recruiting process. The job description is based on your book of business. Your title is based on your experience and background. 

Employment Requirements: Must be authorized to work in the U.S. without restrictions 

All your information will be kept confidential.

Salary Range: $68000 $93500

This range is based on national market data and may vary by location. The above is a base salary only additional bonus for hitting CSM targets applies.

Benefits for eligible employees include:

• World Class Health Benefits: Medical Prescription Dental Vision Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12 Paid Holidays
• Parental Leave 20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Wellbeing and Employee Assistance Programs

Frequently cited statistics show that some women underrepresented individuals protected veterans and individuals with disabilities may only apply to roles if they meet 100 of the qualifications. At Renaissance we encourage all applications! Roles evolve over time especially with innovation and you may be just the person we need for the future!

EQUAL OPPORTUNITY EMPLOYER

Renaissance is an equal opportunity employer and does not discriminate with respect to any term condition or privilege of employment based on race color religion sex sexual orientation gender identity or expression age disability military or veteran status marital status or status of an individual in any group or class protected by applicable federal state or local law.

REASONABLE ACCOMMODATIONS

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process please contact Talent Acquisition.

EMPLOYMENT AUTHORIZATION

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

For information about Renaissance visit:  Work :

Yes