Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Do you like working in an environment where you can thrive on things changing and moving quickly taking customer calls working with them to resolve issues answering questions and providing product information Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor cando attitude and willingness to always help. Are you good at developing a rapport with the customer base have knowledge of account ownership be responsive and timely with correspondence and problem resolution and display a caring attitude Demonstrate sound decisionmaking judgment abiding appropriately by established guidelines and procedures.
Pay Range $21$24/Hr
Responsibilities
- Work in a positive teamoriented environment providing excellent customer care to customers regarding daily transactions addressing inquiries and problem resolution.
- Receive customers requests analyze requests provide the information requested or ascertain who can best provide the requested information and route the Request to the proper person
- Enter orders credits and returns in the SAP software program.
- Handle all incoming and followup calls and conduct any additional research as needed
- Work to develop an indepth understanding of the customers spoken and unspoken needs
- Identify and resolve the customers issues and anticipate future needs by explaining/suggesting/providing additional information that the customer may need to know
- Excellent problem solver who can think outside the box
- Maintain and Create Excel spreadsheets
- Crosstrain within the department to learn multiple accounts and responsibilities
- Work with sales and purchasing staff
- Analyze transactions review pricing correct records and adjust errors.
- Follow up with warehouses carriers and transportation to track and obtain proof of deliveries and shipping status
- Perform daily office responsibilities working with the Customer Service Manager to maintain the efficient operation of the department
- Maintain a welldeveloped working knowledge of the complete line of products and services offered taking responsibility for keeping up to date and request
- Assistance for further development needs.
- Continuously increase knowledge and skills through selfmotivation.
Qualifications :
- Minimum 3 years of customer service experience
- Excellent Computer experience in Excel and Microsoft Office
- Knowledge of SAP a plus but not required
- Demonstrate outstanding verbal and written communication skills
- Ability to multitask
- Ability to work independently and within a team
- Detail oriented
- Wellorganized and highly motivated
- Ability to take and follow directions from management
- Ability to take a project from AZ with little direction
- Must be willing to submit to a background check employment verification drug test and computer/ skills testing
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
