Leader Crew Relations
Leader Crew Relations
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Salary Not Disclosed
1 Vacancy
Job Description
The Crew Relations Leader is responsible for partnering with our restaurants and leaders to provide support which includes conducting comprehensive endtoend investigative support for crew concerns (e.g. allegations of harassment discrimination retaliation and wage & hour violations). This role is a dedicated resource that focuses on conducting fair unbiased and consistent investigations and providing support for performance management.
Your Impact and Responsibilities:
Promptly and objectively investigates highly sensitive crewmember issues concerns and allegations ranging from moderate to high risk in close collaboration with business partners (as appropriate) and in alignment with the companys policies procedures and standards including:
- Promptly and objectively investigates highly sensitive crewmember issues concerns and allegations ranging from moderate to high risk in close collaboration with business partners (as appropriate) and in alignment with the companys policies procedures and standards including:
- Manages the endtoend investigation process
- Manages assigned casework in an orderly timely manner
- Maintains and tracks all matters in a centralized database following documentation reporting and confidentiality standards
- Documents investigations accurately thoroughly and in a clear organized manner
- Analyzes data from various internal systems as appropriate
- Brings investigations to timely resolution
- Exercises sound judgment and escalates matters to the appropriate parties
- Supports crisis situations in partnership with the appropriate internal teams
- Analyzes aggregate casework data to identify systemic issue trends and makes recommendations in partnership with internal teams for review
- Supports responding to claims and charges from regulatory and/or administrative agencies
- Supports performance management of crew (e.g. coaching feedback on areas of opportunity and redirectives)
Qualifications :
- 3 years of human resources or employment compliance experience in providing crew relations investigation support to a largescale growthoriented restaurant customer or retail organization
- Able to handle highly confidential information and maintain strict confidentiality in a timesensitive manner
- Exceptional people and interpersonal skills
- Detailoriented organized and able to manage multiple priorities that may be constantly changing
- Selfdriven flexible and highly energetic with strong analytical written and verbal communication skills
- Able to work effectively and efficiently both independently and collaboratively
- Advanced in Microsoft Office Suite: Excel PowerPoint Access Outlook and Word
- Bachelors degree or equivalent experience
- SHRM certification PHR or SPHR preferred
Additional Information :
The physical work environment for this role includes a combination of working from a homebased office representing Raising Canes out in the community traveling throughout the division as well as time spent in our Restaurants. This can and will include working in a fastpaced kitchen and interacting with and serving customers. This requires extended periods of physical exertion such as walking standing and lifting. It also includes working both inside and outside in varied temperatures with and around food products and common allergens industrial equipment commercial cleaning products and requires use of personal protective equipment and ergonomic activities necessary to complete the job function.
All your information will be kept confidential according to EEO guidelines.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
