Systems Engineer - macOS

The successful candidate will be required to assist in defining and setting standards applying solutionsbased engineering assisting in the design and architecture of the macOS Environment as well as high level operations support within the department for escalations and communication.

Essential Functions

• Act as technical evangelist for the Mac platform to enhance and promote the solution to the business.
• Create and maintain all necessary documentation for supported applications to include products certified installation and maintenance scripts.
• Evaluate new releases fixes security updates etc. for supported applications and installation on all supported workstations platforms.
• Work with various departments technicians and other SMEs in reviewing certifications of new applications.
• Create packages utilizing Jamf and 3rd party tools as required.
• Provide technical guidance and training to other members of the Client Engineering team.
• Evaluate potential implementation of new applications as required.
• Provide necessary analysis reports on products evaluated and recommendations.
• Provide third level support on issues escalated by the first or second level support.
• Assist with vulnerability remediation as needed.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications

• 5 years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD OR 8 years of relevant work experience..

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD
• Experience with Jamf Cloud
• Experience creating installation and packaging scripts using Jamf products
• Extensive knowledge of macOS systems management in an Active Directory or Entra environment.
• Extensive experience in troubleshooting hardware and software problems.
• Experience with network infrastructure.
• Keep on top of the latest technologies and market trends in the information technology field and provide recommendations on new applications products and or solutions

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 510 of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 124700.00 to 180650.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Fulltime