Help Desk Technician I
Help Desk Technician I
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Job Description
Job Summary:
Mission Multiplier is currently seeking a Help Desk Technician I to support one of our government customers. Candidates must have a current Secret security clearance. This is an entrylevel onsite position at Scott AFB IL that serves as A4 Client Support Administrator (CSA) for NIPR/SIPR. Oncall duties after hours and weekend with a call rotation schedule.
Job Responsibilities:
- Laptop/desktop setup and support both unclassified and classified environment.
- Responsible for Tier 1 Help Desk coverage as first line technician servicing customers which comprise of military civilian and contractor within Headquarters Air Mobility Command A4 Directorate.
- Creates remedy trouble tickets gathered from customer calls walkins and via selfservice ticket system (A4 Service Request) in support of internal and external customers with hardware software network and system application request and telecommunication system issues.
- Route calls to assign Help Desk Specialist to support and respond to customer computer issues.
- Maintains and updates records and tracking databases of mobile devices. Conducts in/out processing for inbound and outbound users.
- Laptop/desktop setup and support both unclassified and classified environment.
- Assist users with VPN access and other AF approved software and application services.
- Documents configurations and procedures.
- Assist with inventory and asset management for all IT equipment.
- Able to work as a team and follow established policy and procedure.
Required Qualifications:
- High school diploma OR Associates degree and 15 years related experience.
- Operating Systems (OS) Certification (Windows 11 OS etc.
- Experience with creating and managing desktop/laptop images.
- Current Active Secret security clearance.
- Information Assurance Technical (IAT) Level II Certification (CompTIA Security CE) or equivalent IAW DoD 8570 requirements.
- Knowledge of general hardware and software maintenance and configuration trouble ticket database configuration general clerical procedures and experience in office management is desirable.
ABOUT MISSION MULTIPLIER
Mission Multiplier is a certified small business headquartered in Huntsville Alabama. We multiply the impact that clients can make against their mission objectives by providing cybersecurity subject matter expertise and thought leadership. Our goal is to multiply the successes that our clients achieve against their respective missions while simultaneously enabling the missions of our employees with the end result of securing and enriching the communities we serve through the delivery of innovative cybersecurity solutions.
EEO STATEMENT
Mission Multiplier is communityfocused first and commits to being an EEO employer. Because of this we do not and will never discriminate on the basis of race color religion sex (including pregnancy) sexual orientation gender identity national origin age 40 or older) disability genetic information or any other protected class characteristic protected by federal state or local law. If you require an accommodation please email our Human Resources department at .
BENEFITS
Mission Multiplier offers a wide range of benefits including:
- Group Life Insurance
- Voluntary Life/AD&D Insurance
- Medical Insurance
- Secondary/GAP Insurance
- Dental Coverage
- Vision Coverage
- ShortTerm Disability Insurance
- LongTerm Disability Insurance
- Accident Insurance
- Critical Illness Insurance
- 401k (w/ employer match) after six 6 months of continuous service
Mission Multiplier is committed to doing our due diligence in the job application process. Job applicants should be aware that background checks might be performed in order to receive subsequent employment with the company.
Required Experience:
IC
Employment Type
Full-Time
