Sr Technical Facility Manager - New York NY

Job Description
BGIS is looking for a Sr. Technical Facility Manager to join the team in New York NY and surrounding areas.

BGIS is a leading provider of integrated real estate management services including facilities management project management energy & sustainability services strategic workplace consulting real estate services and capital planning. Its range of solutions supported by efficient systems processes and people enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

The Senior Technical Facility Manager is responsible for managing service delivery for a portfolio of client buildings safe and efficient operation providing guidance to BGIS team members servicing the client. Key client activities include client relationship management technical inspections maintenance planning and supervising repairs. The position manages strategic budgets for current year and future forecasting. Contractors quality review ensuring all work is completed to safety health and environment internal protocols and external regulations. The Senior Technical Facility Manager leads others positively exemplifying BGIS values.

People Leadership

Lead at senior level ensuring team memberoriented activities including hiring engagement and retention development performance management and compensation recommendations are completed in an efficient and timely manner.
Provide recommendations to continuously to gain greater efficiencies through activities such as implementing best practices collaborating with internal teams to implement sustainable practices and improvement initiatives and utilize internal technicians wherever possible.
Act as the senior level focal point of escalation for issues pertaining to facilities managed when local resolution is delayed or requires support.
Lead communication with client third party vendors and analyze quality of services provided.
Contribute to the completion of other key initiatives as assigned.
Portfolio and Client Relationship Management

Develop and maintain effective relationships with clients ensuring ongoing satisfaction and performance to established metrics/key performance indicators.
Proactively communicate with client leadership at each location on service delivery.
Optimize costs of technical facility focus for continuous improvement of economic operation.
Ensure uptime objectives of locations are met with continued safe and reliable technical focus on building equipment and systems.
Supervise creation and implementation of annual facility equipment management plans for a portfolio of locations.
Review key performance indicators on maintenance and repair activities and performance of internal technicians and service providers. Ensure work is completed on time safely and meets quality requirements.
Recommend strategic solutions and implement appropriate technical actions as needed.
Manage documentation process and verify all relevant information (i.e. annual facility inspections equipment data project files and other key items) is captured within service maintenance databases.
Recommend evaluations of capital assets (such as equipment) with relevant stakeholders and make recommendations for maintenance repair and replacement and inclusion within the capital budget.
Stay up to date with industry trends and best practices.
Service Delivery Management

Manage broad delivery of Facility Management services and achieve relevant KPIs (key performance indicators) for the client account.
Evaluate portfolio wide preventative and repair maintenance programs to ensure optimal uptime of critical equipment and provide direction on program enhancement including but not limited to:
Brew Grind & Espresso Equipment
Kitchen & Baking Equipment
Dishwashers
Review market options and monitor the performance of thirdparty vendors that are responsible for but not limited to:
General Repair (Handyman) & Projects
HVAC & Mechanical Systems
Pest Control
Cleaning Porters & other building maintenance activities
Lead client focused BGIS team to plan organize and supervise maintenance activities that align with client requirements.
Verify technical inspections that are routine or specialized occur at regular intervals along with testing and identification of any potential problems that can be eliminated at an early stage.
Resolve escalated equipment malfunctions in a timely manner.
Oversee efficient operation of building systems including light HVAC preventive maintenance and identification of situations where additional service is required to resolve technical issues (potential electrical and plumbing functions).
Champion compliance with relevant safety regulations and codes and all legislated corporate and industry related requirements and guidelines including but not limited to environmental health and safety and building standard requirements.
Set high standards of cleanliness and presentation and communicate expectations of consistency.
Manage updates to technical documentation and record maintenance and repair activities for future reference and trends analysis.
Sustain relationships with preferred vendors and lead searches for additional providers as required.
Identify the potential for BGIS to selfperform technical services.
Supervise pest control programs.
Contribute to the completion of other key initiatives as assigned.
Project and Budget Management

Review approve and track expenditures and meet budget for entire client portfolio.
Lead development and management of budget for maintenance repairs and project expenses. Collaborate with finance to ensure affordability budget management and ongoing profitability.
Partner with relevant operations and finance teams for reports to monitor expenses.
Provide strategic direction resulting in project plans being executed and completed in a timely basis.
Negotiate with vendors and contractors as required to complete the required technical facility work.
Communicate with relevant stakeholders to ensure projects are delivered with minimum disruptions to facilities and all relevant data is updated in tracking database.
Collaborate with procurement and supply chain administration teams to source and qualify vendors and procure goods and services.
Sustainability Regulatory Compliance and Emergency Preparedness and Safety

Ensure a safe and secure work environment for all team members.
Implement and maintain safety protocols and procedures.
Act as the focal point of contact and collaborate with Environmental Health Safety and Security team to ensure ongoing compliance with all health and safety related legislation and requirements.
Organize and facilitate health and safetyrelated meetings with vendors to ensure ongoing safety compliance.
Respond to emergencies and incidents.
Monitors and take responsibility for the safe delivery of all work performed within assigned locations.
Ensure all regulatory compliance requirements have been performed and all related documentations are created and maintained.