Dun & Bradstreet unlocks the power of data through analytics creating a better tomorrow. Each day we are finding new ways to strengthen our awardwinning culture and accelerate creativity innovation and growth. Our 6000 global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at Delegate/ Speaker Acquisition (Corporate Events)
Location: Turbhe Navi Mumbai
Key Responsibilities
Managing an outbound telecalling team of 1012 resources and vendors
Driving event specific audience/ speaker acquisition for conferences administering surveys participants of training programs and generating nominations for corporate awards
Maintaining and owning the database of all registrations and attendees
Identifying new ways and sources of building data for subsequent calling
Managing payments & invoice management with vendors
Identifying new vendors
Creating MIS dashboards team performance vendor performance
Cost management planning.
Ability to work on software hosting data to understanding & execute activities such as data extraction Eblasts digital invite creation.
Managing ground level daytoday activities. Be as handson as possible to understand challenges and help mitigate risk.
Working closely inter BU (projects and sales teams) to conduct feasibility assessment of projects.
Working with Intra BU (legal finance TPC etc. for managing day to
Ensuring timely submission of performance MIS reports (team vendor) to senior stakeholders.
Conducting training knowledge sharing sessions etc.
Proactive participation in ongoing process improvements sharing of best practices etc.
Ensuring adherence to processes D&B compliance requirements and plans at all times and errorfree timely delivery of projects.
Vendor Management (process billing caller productivity onboarding and other marketing related activities)
Leading a team of 1012 resources and managing external vendors
Mentoring team members through regular counseling coaching and appraising desired job results
Maintaining an atmosphere of trust and transparency within the team.
Listen to team members feedback and resolve any issues or conflict.
Lead by example and lives by our core values of being inherently generous relentlessly curious and data inspired.
Key Requirements
MBA or equivalent with 8 years of relevant experience.
Experience to manage telecalling & client servicing teams
Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
Possesses excellent MSExcel MSPowerPoint and MSWord skills
Strong interpersonal skills with an inquisitive and creative nature
Process management and automation
Primary External Interactions: clients and vendors
Primary Internal Interactions: Internal team (sales and operations) support function
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