Help Desk Lead
Help Desk Lead
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Job Description
The Leidos National Security Sector is looking for a Help Desk Lead contingent upon contract award to join our team in the Quantico VA area. You will serve as the lead worker for the 3tier Help Desk component of the Operations and Support Services program. This role requires daily onsite support at our Stafford VA office.
At Leidos youll join a team of innovators tackling some of the worlds most critical challenges through cuttingedge technology and bold ideas. We foster a dynamic and collaborative environment where your expertise will directly contribute to mission success and the significance of your contributions will only be surpassed by the exceptional opportunities for your professional growth and advancement.
Primary Responsibilities:
oPlan organize prioritize tasks and assign work to team members to complete work as scheduled to meet Service Level Agreement deadlines
oMonitor tickets and processing tasks to include trouble ticket generation documentation updating and closing in the Incident Management System
oCommunicate outage/degradation of service
oProvide 3Tiered systems administration and support via phone email and remote desktop for Windows test production and training environments including installation system monitoring data backup/recovery account maintenance troubleshooting and security administration for 205 domestic agencies and 125 international agencies
oProvide domestic and international technical support including troubleshooting incidents with hardware PC peripherals network equipment and software analyzing root causes and providing input into problem management processes to users via phone email and remote desktop
oProvide written documentation for formal escalation of issues reported to the helpdesk to management and developers includes testing steps and all pertinent information required for testing
oWork with Learning Management System Vendor to publish updated Computer Based Trainings (CBTs) assist users with how to load CBTs and monitor completion activities
Required Qualifications:
oActive TopSecret Clearance
oUS Citizenship
oBachelors Degree and 48 years of experience; additional years of experience may be considered in lieu of a degree
oA minimum of three 3 years experience as a help desk lead worker in a program of similar scope type and complexity
oDocumented troubleshooting skills and experience on software
oExceptional communication skills: Fluent in English and demonstrated ability to effectively communicate complex concepts to both technical and nontechnical audiences written and verbally
oMinimum of three 3 years of working experience with the latest version of Microsoft Office Suite (Word Excel and PowerPoint) and SharePoint (User)
Preferred Qualifications:
oExperience interfacing with a diverse user base both domestic and international
Original Posting:
December 5 2024For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $72150.00 $130425.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Employment Type
Full-Time
