Surety Production Manager
Surety Production Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
In this role you will be responsible for the oversight of SuretyNexus Production teams. This includes daytoday servicing of Surety clients and management of teams servicing of Surety Clients to ensure KPIs and SLAs are being met. This will involve building relationships and working closely with clientdecision makers executing deliverables on our clients behalf in accordance with our SOPs and completing various administrative tasks including monthly analysis & reporting. Duties include but are not limited to:
The Role
- Manage and prioritize teams workflow ensuring all SLAs are met
- Communicate effectively with clients client managers and other team members
- Create a positive productive and competitive team atmosphere
- Issuance of Surety bonds as well as perform associated activities based on the specific
- instructions of the Client and/or Client Manager as communicated and handling of all
- subsequent transactions
- Ability to understand and interpret the information presented in a bond request
- Assist with resolution of client/carrier accounting issues
- Assist in onboarding and training
- Prepare written correspondence reports and analysis as needed for management
- Participate in internal and external meetings
- Maintain client confidentiality
Qualifications
The Requirements
- Strong attention to detail
- Excellent verbal and written communication skills
- Ability to work independently and in a team setting
- Strong customer service presentation and organizational skills
- Working knowledge of Microsoft Office including Excel Word Outlook and PowerPoint
- 13 years insurance industry experience related to servicing accounts is a plus
- Experience working with Surety including in an insurance brokerage environment a plus
- Experience working with Epic and Tinubu a plus
- Acquire and maintain P&C Licensure within 90 days of employment
Required Experience:
Manager
Employment Type
Full-Time
