Information Technology Support III
Information Technology Support III
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Job Description
Position Title:
Information Technology Support I/IIJob Group:
Professional & ScientificRequired Minimum Qualifications:
High School diploma or equivalentPreferred Qualifications:
Associate or bachelors degree in a related fieldCertifications such as CompTIA A Microsoft Certified Professional (MCP) or equivalent
Handson experience providing IT support to endusers in a customerfocused organization
Familiarity with IT Service Management concepts such as Inventory Control Configuration Management and Change Management
Proficiency in operating enterpriselevel support technologies and device management systems such as Jamf Microsoft Endpoint Configuration Manager (MECM) Group Policy Objects (GPOs) or similar
Experience supporting and troubleshooting Windows iOS macOS Android and Linux operating systems
Familiar with installing and configuring a wide range of devices and peripherals such as printers tablets and Apple products
Job Description:
Summary
As an IT Support Technician you will play a vital role in ensuring our users have a seamless technology experience. You will provide exceptional technical support prioritize customer satisfaction collaborate with crossfunctional teams and contribute to standardization efforts across the College and University. Your expertise and dedication will be essential in maintaining our highquality IT support services.
In this position youll have an opportunity to shine as a key member of the College of Liberal Arts and Sciences IT Team. Each LAS IT team member provides primary support for one or more departments units or areas and provides backup support to their IT team members as needed. College IT units provide IT services for departments programs labs administration and researchers.
This position will be hired as a Information Technology Support I or II depending on the candidates experience.
For the Information Technology Support I the required minimum qualification is a High school diploma or equivalent. The pay grade is a PS806.
Information Technology Support II the required minimum qualification is a High school diploma or equivalent and 2 years of related experience . The pay grade is a PS807.
Example of Duties
Provide technical support and troubleshooting for various hardware software operating systems equipment and applications.
Respond to technical support requests.
Deploy hardware install software and run diagnostic programs.
Prepare documentation.
Diagnose technical problems via discussions with users and colleagues.
Research and purchase hardware or other equipment.
May refer complex or advanced issues to senior or centralized staff.
May train or oversee student employees.
Level Guidelines
Entry level position acquiring job skills and learning standard operating procedures and policies to complete tasks
Works under relatively close supervision and receives guidance on new work assignments
Works on assignments which are routine in nature requiring limited judgment
Refers difficult or less routine issues to supervisor or higherlevel staff for assistance
May provide guidance to students
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship
Appointment Type:
RegularNumber of Months Employed Per Year:
12 Month Work PeriodTime Type:
Full timePay Grade:
PS806Application Instructions:
To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:
1 Resume/Curriculum Vitae
2 Letter of Application/Cover Letter
If you have questions regarding this application process please email or callor Toll Free:.
Why Choose ISU
Iowa State Employees enjoy comprehensive health and worklife benefits including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation holiday and sick time and leave plans
Onsite childcare (Ames Iowa)
Life insurance and longterm disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program
Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when where and how you do your work. For more information please speak with the Hiring Manager.
Original Posting Date:
April 25 2025Posting Close Date:
May 7 2025Job Requisition Number:
R16859Employment Type
Full-Time
