Express Lane Service Advisor
Express Lane Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Eastgate Chrysler Jeep Dodge Ram is far from your typical car dealership. At Eastgate Chrysler Jeep Dodge Ram our customers and employees satisfaction is very important to us. We are proud to have an A rating from the Better Business Bureau and are committed to providing exceptional customer service thanks to our sales and service department.
We are actively seekinga Express LaneService Advisor to join our team!This individual will greetcustomers listento their description of theservice needed determine the type of service required and prepare repair orders. They also advise customers on other available services.
BENEFITS:
- 401(K) Plan
- Medical Plan
- Dental Plan
- Vision Plan
- Family Owned & Operated
- Paid Vacation
- Work/Life Balance
- Promote from within
- Paid Training
- Community Involvement
RESPONSIBILITIES:
- Meets or exceeds dealership objectives and goals for the service department.
- Advises customers about necessary services for routine maintenance.
- Fills out paperwork with correct customer information as well as details about the maintenance including costs and methods of payment.
- Schedules appointments and notifies customers about any changes in appointment times.
- Makes sure each vehicle is paid in full before releasing vehicle.
- Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
- Handles telephone inquiries regarding appointments and work in process as well as complaints. Informs the service manager of any potential problem or upset guest.
- Follows manufacturer guidelines for handling warranty concerns.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
