IT Field Technician
IT Field Technician
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Job Description
Job Description
Title: IT Field TechnicianLocation: Phoenix AZ and various locations throughout AZ
We are seeking a highly skilled and experienced IT Field Technician to join our clients team. The IT Field Technician will be responsible for providing onsite technical support to clients including hardware and software installation maintenance troubleshooting and repair. You will work closely with other members of the IT team to ensure a high level of customer satisfaction and to maintain system uptime. This positions requires a clean driving record including no DUIs as youll be driving a company vehicle to various locations.
Your role:
- Providing onsite technical support to clients for a variety of hardware and software issues.
- Installing configuring and maintaining computer hardware and software including kiosks workstations printers and other peripherals.
- Responding to help desk tickets and providing timely technical support to endusers.
- Troubleshooting network connectivity issues.
- Conducting regular maintenance on hardware and software systems including updates and upgrades.
- Collaborating with other members of the IT team to ensure systemwide compatibility and integration.
- Maintaining detailed documentation of all technical processes and procedures.
- Staying uptodate with the latest technologies and industry trends.
- Will travel with team to various locations. May at sometimes drive own vehicle (Mileage will be reimbursed) or company vehicle.
What youve got:
- Bachelors degree in Computer Science Information Technology or a related field or relevant work experience.
- A minimum of 3 years of experience in IT field support.
- Ability to pass background check.
- Good driving record able to pass possible driving record search.
- Experience with hardware and software installation maintenance troubleshooting and repair.
- Experience with LAN/WAN VPNs TCP/IP DNS DHCP and other networking technologies.
- Experience with SCCM and/or Intune preferred but will train for someone otherwise qualified. Knowledge of onpremise hybrid and cloud only device management.
- Strong problemsolving and criticalthinking skills.
- Excellent communication and customer service skills.
- Ability to work independently and prioritize tasks effectively.
- Relevant certifications such as CompTIA A Network or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
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Required Experience:
IC
Employment Type
Contract
