Installation Coordinator
Installation Coordinator
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USD 18 - 20
1 Vacancy
Job Description
TriMark USA is the countrys largest provider of design services equipment and supplies to the foodservice industry. We proudly serve our customers by providing design services commercial equipment and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts with a history dating back to 1896 we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength delivery installation and aftersales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding ourI.C.A.R.E. values: Integrity Customer Service Accountability Respect and Excellence. For more information please visit:
Why youll love it here!
Benefits include Medical Dental Vision Tuition Reimbursement Pet and Legal Insurance
401k
Community Service Day
Spotlight Awards
National Sales Excellence Awards
CFSP Prep Certification Program
POSITION SUMMARY:
- The Installation Coordinator reports to the Sr. Manager Installation
- Located in Bellingham MA
- FullTime
- In Office
The Installation Coordinator is responsible for ensuring timely and efficient scheduling of customer foodservice equipment installations managing inbound customer contacts and overseeing the coordination of service vehicles and work crews. This position requires strong organizational skills a customerdriven focus and the ability to manage a high volume of inbound calls.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Scheduling and Dispatch:
- Schedule and dispatch workers work crews equipment or service vehicles according to customer requests.
- Relay work orders messages or information to or from work crews supervisors or field inspectors electronically.
Customer Communication:
- Communicate with customers to address questions problems or requests for service or equipment.
- Prepare daily installation schedules and confirm install schedules with customers throughout the day.
Recordkeeping and Monitoring:
- Record and maintain files or records of customer requests work or services performed charges expenses inventory or other install information.
- Monitor the GPS software to ensure vehicles are at assigned locations.
Install Scheduling Oversight:
- Oversee and distribute install scheduling according to approved procedures.
- Manage all inbound customer contacts via phone email web portal and fax in a fast customerfriendly and professional manner.
Customer Service and CrossPromotion:
- Employ formalized scripting to communicate with customers and provide consistent and organized information.
- Crosspromote all services offered to customers.
Continuous Improvement:
- Review current processes and services regularly and make recommendations/proposals to improve the customer experience.
- Work cohesively as a customer service team member and provide internal support as needed.
Issue Resolution:
- Resolve escalated customer service issues.
- Perform other related duties as required and assigned.
COMPETENCIES:
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Detailoriented with a commitment to accuracy.
- Ability to work collaboratively in a team environment.
- Proficiency in project management tools and software.
QUALIFICATIONS & EXPERIENCE:
- 1 2 years of experience in scheduling and/or dispatch or equivalent military or practical experience.
- Experience in coordinating systems and knowledge preferably within a service/installation department.
- Proficient computer skills in Microsoft Office (Excel Word Outlook) and the ability to learn other internal software as needed.
- Ability to successfully pass a background check post offer acceptance.
PHYSICAL REQUIREMENTS:
- Ability to lift 50 pounds.
- Bend or twist body.
- Use hands to handle control or feel objects tools. or controls.
- Stand for long periods of time.
- Keep or regain their balance.
- Kneel stoop crouch or crawl.
The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidates unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other local state and federal law.
In addition to base salary this role will be eligible for participation in TriMarks benefits programs including medical dental vision 401K (with employer match) positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.
TriMarks commitment to diversity inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company setting the standard for our industry. We are committed to promoting diversity inclusion and belonging through sharing education and experiences.
TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries toemailprotected.
Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer or to pay for workplace equipment. Further all communications with TriMark recruiters will come from an email address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact pleasecontact emailprotected
Other details
- Job FamilyInstallation
- Job FunctionConstruction Services
- Pay TypeHourly
- Min Hiring Rate$18.00
- Max Hiring Rate$20.00
Required Experience:
IC
Employment Type
Hourly
