Mobile Associate Store-in-Store Bilingual
Mobile Associate Store-in-Store Bilingual
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1 Vacancy
Job Description
At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!
Job OverviewMobile Associates StoreinStore are an integral part of the Retail Team responsible for bringing the TMobile brand to life within National Sales partner locations where active customer engagement is crucial for success. Theyre ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a hightraffic environment where technology innovations customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating demonstrating and recommending solutions. Mobile Associate SiS exceed their performance targets Doing it the Right Way by excelling in sales providing exceptional customer experiences and meeting quality of sale metrics.Job Responsibilities:
- Proactively engages with a broad range of customers in a highlytraffic retail environment. You will use digital tools communicate effectively educate customers and showcase the value of TMobile solutions.
- As a Mobile Associate you will consistently leverage digital selfserve tools during customer interactions and the onboarding process. You will identify customer needs and use solutionbased selling techniques to fully demonstrate the value of TMobile products and services. By recommending wireless solutions and an onboarding solution centric to helping customers understand how to selfserve and utilize the TMobile app for wireless needs you will deepen relationships with customers and ensure their satisfaction.
- Complete training on the TMobile instore experience new skills products and processes and knowledge of systems and reference resources. Review your personal results current promotions and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully onboard customers. Will perform skills practicing knowledge sharing store operations opening and closing procedures. As part of these procedures you will carry keys to the kiosk cabinets lock/secure kiosk and assets and report any lost keys or assets to your manager.
- Customer obsessed. You are passionate friendly and engaging with customers. You are able to connect on a personal level match the pace of the customer build rapport trust and loyalty with every interaction. You are committed to providing exceptional service and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers capture referrals manage Be Back processes and build relationships with new and existing customers. As part of your role you will have the ability to perform price overrides for our specialty offers specific to National Retail.
- Builds relationships with nearby leadership and teams to help support the customer experience from account set up to device support and account servicing.
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience Retail environment preferred. Required
- Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
- Team Building Desire to be a part of the gamechanging TMobile store team. Willingness to work alongside peers and store leaders learning and sharing best practices while serving customers and providing resolutions to issues. (Required)
- Retail Sales Competitive drive and confidence to succeed in a fastpaced sales environment. (Required)
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Hourly Base Pay: $17.50
Within the first 90 days working at TMobile Mobile Associates receive onthejob training and are eligible for incentive pay while completing training milestones. Once completed Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18000/year. Actual incentives vary based on performance and fulltime status. All employees at TMobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners EVERY employee at TMobile is eligible for an Annual Stock Grant.
At TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out .
Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Required Experience:
IC
Employment Type
Part-Time
