Printing Packaging Wide Format Field Service Engineer
Printing Packaging Wide Format Field Service Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
IronRoad is conducting a confidential search for a Field Service Engineer that is from the printing packaging or wide format industry in the Midwest. Our search is being done for our Solon Ohio client. RELOCATION IS NOT REQUIRED. However the right candidate must live in Ohio Kentucky Indiana or Illinois and be close to an airport so after training they can begin servicing clients and have easy access to catch a flight. Initial training (typically lasts 90 days) will involve extemsove travel Monday through Friday at either our clients Solon Ohio location or at their customer accounts throughout the Midwest. After initial training Field Service Engineers based outside of Northeast Ohio generally are dispatched from their own homes.
We are looking for a high energy individual with a cando attitude that shares their great vibe throughout the organization. This individual should be very detail oriented and have a high level of customer service experience. This is a direct hire position. If you feel that your skill & experience compliment the job requirements below we would love to hear from you!
Summary
With supervision by Senior Engineers during the training period the Field Service Engineer performs installation maintenance and repair for a wide range of new and existing print manufacturing equipment in a highly skilled safe and professional manner. This position requires a high degree of independent judgment customer service skills mechanical aptitude and industry experience (printing packaging wide format).
Job Duties/Responsibilities:
Serve existing and new accounts by installing and maintaining print production equipment.
Troubleshooting repair and documentation of service to machinery in customer facilities
Maintain rapport with customers by analyzing customer trouble reports; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
Conduct facility preinstallation meetings with customer/customer contractors to confirm utility modifications required for proper installation and operation of equipment.
Assist operations team in coordination of logistics for delivery of equipment and parts to and from outside vendors and other locations for purchase and/or repair when needed.
Inspects installs familiarizes and demonstrates equipment for customers.
Completes required documentation of work for customer and employer records including but not limited to: Service Records; Service Tickets for billing; Warranty records; Expense Reports; purchase records; and other documentation required to maintain Equipment Warranty & Service Records.
Analyze work orders; plan daily schedule; investigate complaints; troubleshoot and resolve customer issues.
Maintain customer trust by keeping service information confidential within the company system.
Update job knowledge by participating in educational opportunities such as vendor training and trade shows; reading professional publications and product manuals.
Accomplishes organization mission by completing related tasks as assigned (e.g. trade show planning and preparation).
Includes high level of travel periodically.
Competencies:
High Mechanical and Schematics Aptitude
Moderate Electronics Aptitude
Customer service skills
Analytical and problemsolving skills
Attention to detail.
Verbal and written communication skills
Intermediate knowledge of tools
Teamwork orientation
Deductive reasoning
Time management with proven ability to meet deadlines.
Qualifications:
Preferred Education: BS in Mechanical Industrial Robotics or Electrical Engineering
NonDegreed: 8 years highhandson experience in Printing/Packaging or Wide Format Industry production/manufacturing environment
Preferred Experience: Handson Technical experience in internship or production environment
US Citizen / valid US work permit; Veterans encouraged.
Hold a current and valid US drivers license insurable under the corporate umbrella policy.
Physical Requirements:
Sitting Required to sit for extended periods of time without being able to leave the work area including driving or riding in a vehicle for extended periods of time.
Standing Required to remain on his or her feet in an upright position for continuous periods of time without being able to leave the work area.
Walking Required to walk considerable distances in the facility during the course of his or her work (Includes walking to and from work area cafeteria parking etc.
Lifting Required to raise or lower objects from one level to another regularly during the shift.
Pulling and/or Pushing Requires exerting force up to a certain number of pounds on a regular basis so that the object is moved to or away from the employee.
Carrying Required on a regular basis to carry objects in his or her arms or on the shoulder(s) including personal tools and work supplies.
Grasping Requires that the employee regularly pick up objects with fingers.
Reaching Required to use the hands and arms to reach for objects.
Stooping and Crouching Regularly required to bend forward by bending at the waist or by bending legs and spine.
Crawling Required to work in a confined space and to crawl and move about on his or her hands and knees.
Color Determination Requires color determination vision (no color blindness).
Near Acuity Requires clarity of vision at 20 feet or more with or without corrective lenses.
Speaking Requires expressing ideas by the spoken word.
Listening Requires the perception of speech or the nature of sounds in the air.
Work environment:
While performing the duties of this job the employee is periodically exposed to a noise level that is usually moderate to heavy.
Position Type/Expected Hours of Work:
This is a fulltime position and hours of work and days are Monday through Friday 8:00 am to 5:00 pm or comparable exact hours depending on customer work shifts. Occasional evening and weekend work may be required as job duties demand.
Travel:
This position may require 30 50 overnight travel after initial training. Occasional travel to trade shows and other events as required. Employee must be insurable under corporate umbrella policy. Air travel is periodically required. International travel for training classes may be required. All travel expenses are paid by the company. Company auto is provided.
Benefits: Medical Dental Vision 401(k) investment plans
Job Type: Fulltime
Pay: $65000 to $72000 annually based on skills and experience and determined by the hiring manager.
Employment Type
Full-Time
