Remote Telephone Intake Associate
Remote Telephone Intake Associate
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1 Vacancy
Job Description
BAYADA Home Health Care is seeking a Telephone Referral Intake Coordinator to join our Customer Care Center team. This is a workfromhome opportunity.
The remote Intake Associate is a critical role to drive the companys success in helping more patients get our highquality care in the comfort of their homes. You are the face of the company responsible for receiving and processing new referrals sent from various hospitals physicians and medical professionals for BAYADA to provide care to those patients. We provide all the appropriate training on bestinclass customer service equipment and access to tools and technology to ensure our clients can receive the best possible care quickly.
The remote Intake Associate is an excellent opportunity with BAYADA to learn about the company and the industry. Successful candidates in this job often move into different parts of BAYADA from shared services to running operations at the local branches. You will also get to work with an amazing team of 50 members and build lasting friendships over time. Each year BAYADA organizes an Awards Weekend in different unique locations (DC Hollywood Philadelphia Charlotte etc. to bring the whole company together to build relationships and recognize everyones hard work.
Hours
- Must have flexibility to work either five 5 eight 8 hour days or four 4 ten 10 hour days to include 1 weekend day each week as assigned
- BAYADA invests a lot in training you and your success. Training hours are typically Monday through Friday 8 hours per day for the first two month from start date until you are ready to transition to the permanent schedule.
Salary & Benefits:
BAYADA Believes That Our Employees Are Our Greatest Asset
- Base Salary: $20.67 per hour
- Monthly bonus up to $250 based on key performance indicators (eligible after 6 months in role)
- BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays vacation and sick leave vision dental and medical health plans employer paid life insurance 401k with company match direct deposit and employee assistance program
Responsibilities
The Referral Intake Associate will facilitate the coordination of referrals and communications for BAYADA Service offices via telephone. Duties will include the following:
- Receive document and process incoming referrals
- Ensure all referrals are thorough accurate and complete
- Follow up with our local branches to ensure timely responses to referral sources
- Function as facilitator between Case Managers Client Services Managers Clinical Nurse Managers and Field Nurses
- Communicate payer information to our internal Insurance Verification team
- Provide excellent customer service at all times
Qualifications
- College Degree required
- 23 years experience in Healthcare Intake or Contact Center may be accepted in lieu of degree
- 1 year of work experience (to include internships) required.
- Proven success in a healthcare setting contact center and/or experience having worked/learned remotely required.
- Ability to simultaneously work in multiple systems in a fastpaced call center environment
- Exceptional organizational and communication skills.
- Attention to detail and ability to work with speed and accuracy.
Required Experience:
IC
Employment Type
Hourly
