Telecom Network Engineer

RESPONSIBILITIES

• Under general supervision assist in the design configuration and troubleshooting of the VTC collaboration infrastructure
• Provide engineering support for design configuration installation and sustainment of all software and hardware infrastructure including patch and vulnerability management
• Work on VTC tasks/projects as designated by the Team Lead and/or PM
• Coordinate with the Vendor PM Government PMO and government user representatives to ensure accurate solutions and user satisfaction on technical matters
• Develop required specifications for simple to moderately complex troubleshooting
• Provide technical escalation support for all VTC Streaming Video and IPTV/Digital Signage trouble tickets that cannot be resolved by the VOC Technical Admins
• Provide coordination with Data Center Managers requesting rack space power and connections to infrastructure devices
• Provide coordination requesting subnet and VLAN be created for the VTC IP/TV DS infrastructure when deploying new installs
• Perform CODEC updates and other technical administrative duties as assigned
• Assist the team in providing 24/7 onsite support for critical VTC service issues including fault isolation performance analysis and incident management
• Support the team in the installation and troubleshooting of VTC endpoints within the DLA enterprise VTC infrastructure
• Create update and manage trouble tickets in the DLA Service Now ticketing system
• Maintain and update the Configuration Management (CM) process tracking changes to the DLA Enterprise VTC Network
• Perform proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software
• Ensure all VTC components are configured per DISA STIGs Federal IA policies and US CYBERCOM directives
• Provide software and configuration updates as required by DOD IA directives
• Provide overtheshoulder training and/or familiarization to required personnel on all VOC activities including infrastructure configuration deployment architecture and engineering when required
• Create and update documentation including CONOPS SOPs and troubleshooting guides
• Must at times be able to perform above or below acting position to fulfill duties of VTC Administrators or VTC Leads

REQUIRED QUALIFICATIONS

• Experience:
• Two to Five 25 years of progressive Information Technology (IT) experience in the Video Teleconferencing and/or Networking field including deployment trouble shooting and supporting VTCs in a dynamic environment. Experience with IPTV Digital Signage and Streaming preferred but not required.

• Certifications:
• DoD Approved 8570 Baseline Certifications Category IAT Level II (one of the following):
• CCNA Security
• CySA
• GICSP
• GSEC
• Security
• SSCP

• Computing Environment Certifications:
• 200301 Cisco Certified Network Associate (CCNA)

AND (one of the following within 6 months of start date):

• 100140 Cisco Certified Support Technician (CCST) IT Support
• 100150 Cisco Certified Support Technician (CCST) Networking
• 100160 Cisco Certified Support Technician (CCST) Cybersecurity

• Clearance:
• Must possess Secret Clearance with ITI Sensitivity

We are seeking a Telecom Network Engineer to join our team supporting DLAs Video Operations Center (VOC) in Columbus OH.

TekSynap is a fastgrowing hightech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our fulltime employees a competitive benefits package to include health dental vision 401K life insurance shortterm and longterm disability plans vacation time and holidays.

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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract applicable law or regulation.

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WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Columbus OH (onsite)
• Type of environment: Office
• Noise level: Medium
• Work schedule: Schedule is first shiftMonday Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to use hands to handle feel touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop kneel crouch or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision distance vision peripheral vision depth perception and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

US Citizen

Secret clearance with ITI sensitivity required

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals employment decisions will be based on merit qualifications and abilities. TekSynap does not discriminate against any person because of race color creed religion sex sexual orientation gender identity protected veteran status national origin disability age genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms conditions and privileges of employment as well as the use of all company facilities participation in all companysponsored activities and all employment actions such as promotions compensation benefits and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application please contactfor assistance.