Mobile Crisis Response - Emergency Services Specialist
Mobile Crisis Response - Emergency Services Specialist
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USD 40000 - 50000
1 Vacancy
Job Description
Location: Cape Girardeau MO with response as required to Bollinger County MO
Schedule: Primarily 4:30pm 8:30am Sunday/Monday/Tuesday OR Wednesday/Thursday/Friday; allows for rotation to 8a 4:30p one to two weeks/month
Pay Range: $dependent upon relevant education experiences and licensure
Base rate of $40k for undergraduate / those meeting the CSC qualifications; Base rate of $45k for those with a graduate degree
Minimum Required Qualifications:
- Must meet the Tier Two MCR requirements outlined by the Missouri Department of Behavioral Health
- Must possess a masters or bachelors degree in a human services field or have a combination equaling four years of relevant experience and additional schooling.
- Experience in mental health field preferred.
- This position requires a valid Missouri Class E drivers license (Class D for IL resident) proof of continuous auto insurance and must have an acceptable driving record as outlined by agency policy.
The short and sweet:
As an Emergency Services Specialist (ESS) you would be responsible for the assessment/disposition of crisis emergencies for Bollinger and Cape Girardeau Counties. You would be responding to individuals who are at risk of harming themselves or others and conduct assessments of the individuals current situation to ensure their safety and determine the best course for treatment. In this role you will be working extremely closely with local law enforcement and emergency departments. With this position you would also be responsible for providing agency discharge documentation as needed.
What is the Crisis Intervention Program
Crisis Intervention involves outreach services for individuals who are at risk of harming themselves or others. Master degreed professionals conduct nonjudgmental assessments of individuals current situations to ensure their physical and psychological safety and to determine disposition for treatment.
Community Counseling Center in conjunction with the Department of Mental Health provides an 800 Crisis Line through a regional contract between all Administrative Agents in the Southeast Region of the State and Behavioral Health Response (BHR) in St. Louis. The system Missouri Access Crisis and Response System (MOCARS) involves emergency calls to be screened by BHR which forwards the callers information to the Centers oncall staff. Assessment and disposition occur in emergency rooms and law enforcement offices located in the counties of Bollinger Cape Madison Perry and Ste. Genevieve
What your duties would look like as an Emergency Services Specialist:
- Providing Crisis Services and Interventions in designated counties: You would respond to crisis emergencies and provide assessments per agency procedures in Madison Ste. Genevieve and Perry counties. You would also be responsible for making appropriate referrals assisting with hospitalizations coordinating with other agencies and resources and if needed completing the involuntary commitment process. You would also provide followup on disposition to ensure linkage to services has occurred. You would also assist with Agency Discharges as needed.
- Documentation: You will need to ensure that your documentation is complete and accurate. Documentation is due after the crisis has been completed; timeliness of documentation is essential for treatment team providers to stay informed of clients treatment needs. Typical documentation includes the Crisis Screening Assessment PHQ9 Columbia Severity Suicide Rating Scale (CSSRS) and the Stanley Brown Safety Plan.
- Team Based Approach: Communication and collaborate is key to ensure safety of individuals. ESS work with clients treatment teams outside providers and support systems to obtain information and assist in safety planning when needed.
What you already know!
- You know how to manage your time wisely and keep yourself organized. Crisis is often feast of famine and there is no way to predict the volume on a given day or shift. There will be days where there are three crisis situations happening simultaneously all at different locations while you are still writing your documentation for the first crisis you had contact with. Staying organized and having excellent time management skills will help you succeed in this position.
- How to think critically to provide quality mental health services. You are more than familiar with the world of mental health and understand the importance of having a clientcentered approach to treatment but you also know that every case you present to is unique with its own risk factors protective factors mental health needs and natural supports. Additionally you have a masters degree in Mental Health and would be considered a Qualified Mental Health Professional.
- How to communicate effectively. There are many moving parts associated with a clients treatment and you know how to navigate these effectively to ensure the client is receiving appropriate services.
- How to work independently to accomplish a task. While having a teambased approach is important for this position you primarily are working independently. However you will have supports available 24/7 for any questions or consultation that you need.
What you will learn (if you dont know already)!
- How to deliver crisis intervention services to a diverse population. Including the various documentation skills needed and learning our Electronic Health Record System.
- How to utilize your time management skills for collaborative documentation to ensure all notes are being completed on time; ensuring your client is receiving quality care.
- The importance of selfcare not only to help our clients but also ourselves. This position can be hectic and it is important to demonstrate those selfcare techniques to ensure you are not getting burnt out.
Position Specific Job Duties:
- Respond to walkins and phone emergencies and provide assessment per agency procedures.
- Make disposition on emergencies including assisting hospitalization coordinating with other agencies and with resources outside the Center completing involuntary commitment process.
- Maintain positive attitude toward agency and clientele.
- Make appropriate referrals.
- Provide followup on disposition to ensure linkage has occurred.
- Triage all new callers to the Center for services.
- Assist with Access to Care for services and refer to other services as needed.
- Provide information and referral for resources outside the agency when situation dictates.
- Participate in the oncall schedule rotation for afterhours crisis calls.
- Assist with completion of discharge summaries for clients who no longer receive services
- Responsible for transporting clients in agency and/or personal vehicle as deemed necessary and appropriate to meet program requirements.
- Document according to clinical policies and procedures DMH CARF and any other federal or state program per agency standards.
About the Crisis Intervention Team:
As the ESS you would be working with our other ESS staff for our cape and bollinger county catchment area and would report to Shawni M. our Emergency Services Supervisor.
The Agency
Community Counseling Center (CCC) Your Behavioral Health Wellness Resource is a behavioral health organization that has been serving the public since 1974. We are an administrative agent for the Missouri Department of Mental Health and we are entrusted to provide a full array of comprehensive behavioral health services within our five county catchment area.
Our Mission is to provide and support personal growth wellness and improved quality of life through the delivery of comprehensive behavioral health services to individuals and families residing in Bollinger Cape Girardeau Madison Perry and Ste Genevieve counties in Missouri.
Our Vision is to create a diverse and inclusive behavioral healthcare system where individuals and families can readily access mental health and substance use services feel welcome accepted and leave services with hope and improved quality of life.
Commitment to Inclusion
We believe that an inclusive workforce fuels innovation and enables us to better serve our diverse customer base. We actively seek out applications from individuals of all races ethnicities genders sexual orientations abilities religions socioeconomic backgrounds etc. Through inclusive hiring practices unbiased selection processes and ongoing training we are dedicated to creating a workplace where everyone feels valued respected and empowered. Join us in building an inclusive environment where every employee can thrive and contribute their unique perspectives to best meet the needs of our clients and communities.
Our Benefits:
Note: Available benefits may change dependent upon employment status and number of hours worked.
24 Paid Days Off Your First Year
get a day off for your birthday!
Seven Paid Holidays
Competitive Health Dental Vision and Supplemental Insurance
Company Paid Life and LTD Insurance
Retirement AutoEnrollment
Public Service Loan Forgiveness (PSLF)
Employee Referral Program
Much More!
Community Counseling Center is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other characteristic protected by law.
CCC will consider requests for reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need a reasonable accommodation to participate in the job application or interview process to perform essential job functions etc. please contact to speak with us about your needs.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
