Commercial Claims Senior Handler

About us

DLG is evolving. Across every facet of our business our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them youll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

What youll be doing

The Senior Claims Handler will be responsible for handling the larger and more complex Direct Line for Business and Churchill for Business property claims up to a value of 50000. The duties also include supporting the Team Leader in managing the team and developing technical capability.

• Triage of new technical and/or large Property claims

• End to end claims handling of retained technical claims

• Identify potential fraudulent claims

• Investigate negotiate indemnity and liability & identify potential recovery opportunities

• Contribute to the development of claims handling strategy

• Support technical development through case clinic activity auditing and dissemination of technical/legal knowledge and developments

• Robust control of Indemnity Spend and reserving

• Manage Customer and Third Party expectations throughout the lifecycle of the claim

• Adhere to regulatory timescales and guidelines

• Technical mentor / referral point for policy and capability development

• Personal development to ensure retention of area as a centre of excellence

• Keeping the customer experience at the heart of everything we do ensuring adherence at all times to Consumer Duty principles

• Successful achievement of all business targets as set out within Departmental measures

What were looking for

• Previous Claims Handling experience within Commercial is necessary

• Knowledge of Fraud and Investigation

• Understanding of Insurance Principles and Practice

• Excellent stakeholder management skills

• Experience mentoring others

This is a hybrid role with two working days a week from our Glasgow office.

Hours: 35 hours/week

Theres noone else like you. Noone with the exact same mix of strengths quirks skills and thoughts. Thats why you could belong here. As part of a team of brilliant individuals in a place that empowers you to be the best you can be.

Were proud of who we are of what we do and what every single one of us brings.

Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together we can all achieve great things. Inspiring challenging and supporting each other to aim higher.

Together were one of a kind.

What well give you in return:

We wouldnt be where we are today without our people and the wide variety of perspectives and life experiences they bring. Thats why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and officeworking varying with the nature of your role. Core benefits include:

• 9 employer contributed pension
• 50 off home motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• Generous holidays 25 days (excluding bank holidays). Plus the option of buying or selling up to 5 days each year!
• Up to 10 performancebased annual bonus
• EV car scheme allows all colleagues to lease a brand new electric or plugin hybrid car in a tax efficient way.
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus many more

Ways of Working

Our hybrid model way of working offers a best of both worlds approach combining the best parts of home and officeworking offering flexibility for everyone. When youll be in the office depends on your role but most colleagues are in 2 days a week and well consider the flexible working options that work best for you.

We want everyone to get the most out of their time at DLG. Which is why weve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater worklife balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. Theyre about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers. We know youre more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.

#LIGY
#LIHybrid