IT Field Services Analyst
IT Field Services Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Ann & Robert H. Lurie Childrens Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology research and familyfriendly design. As the largest pediatric provider in the region with a 140year legacy of excellence kids and their families are at the center of all we do. Ann & Robert H. Lurie Childrens Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
Night (United States of America)Location
Job Description
General Summary:
Responsible for maintenance of client systems workstations (hardware operating system and application software) printers other peripherals etc. user access to network application software and provides primary support for desktop system network functions. This individual works with Information Management Application Specialists and Technology Analysts for the support and deployment of clinical academic and business desktop information systems needs.
This position will likely be working 3rd shift: 11p7:30a.
Essential Job Functions:
1. Troubleshoots user issues specifically problems in using client operating systems client and server applications and network connectivity.
2. Participate in project tasks as required.
3. Participates in the deployment of client hardware and software as assigned.
4. Performs periodic preventative maintenance for user computer and peripheral equipment.
5. Assists in the update and maintenance of client computer asset inventory records.
6. Resolves unsafe conditions related to computer peripheral equipment and reports unresolved unsafe conditions to IM management.
7. Promptly notifies IM management regarding breaches of hospital or department policy regarding the use of hospital computing equipment (hardware and software).
8. Performs job functions adhering to service principles with customer service focus of innovation service excellence and teamwork to provide the highest quality care and service to our patients families coworkers and others.
Knowledge Skills and Abilities:
1. Associates Degree in Information Systems/Technology (or equivalent work experience) preferred.
2. 13 years experience in a corporate/enterprise desktop client environment with the following expertise:
Comprehensive knowledge of Microsoft Windows client operating systems (Windows Workstation 2000/XP Professional etc. and Microsoft Office (XP/2003.
Experience in working with systems and applications in a Microsoft Windows client/server environment.
Experience in working with systems in a Citrix/Thin Client computing environment.
In depth knowledge and experience with desktop deployment technology Microsoft SMS Altiris.
Programming or scripting skills necessary to assist in client deployment technologies.
3. Excellent time and project management skills customer service and interpersonal skills system diagnostic and communication (written and oral) are critical for success in this position.
4. Initiative and the ability to work independently with a minimum of daily supervision are critical for success in this position.
5. Certification/Licensure/Registration: Prefer Microsoft Certified Professional designation in Windows (client) and Office.
Education
Pay Range
$28.50$46.60 HourlyAt Lurie Childrens we are committed to competitive and fair compensation aligned with market rates and internal equity reflecting individual contributions experience and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions.In addition to base salary Lurie Childrens offer a comprehensive rewards package that may include differentials for some hourly employees leadership incentivesfor select roles health and retirement benefits and wellbeing programs. For more details on other compensation consult your recruiter or click the followinglink to learn more about our benefits.
Benefit Statement
For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO) Paid Holidays and Paid Parental Leave
403(b) with a 5 employer match
Various voluntary benefits:
Supplemental Life AD&D and Disability
Critical Illness Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Childrens facilities
Discount purchasing program
Theres a Place for You with Us
At Lurie Childrens we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds skills and viewpoints recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly appreciate differences and make meaningful connections that foster belonging and allyship. This is a place where you can be your best so we can give our best to the patients and families who trust us with their care.
Lurie Childrens and its affiliatesare equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity or expression religion national origin ancestry age disability marital status pregnancy protected veteran status order of protection status protected genetic information or any other characteristic protected by law.
Required Experience:
IC
Employment Type
Full-Time
