Field Service Engineer
Field Service Engineer
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Job Description
What does a cell phone in your pocket a spaceship and an electric vehicle have in common
Ellsworth Adhesives specs in materials in each of those products!
Ellsworth Corporation a global industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Field Service Engineer opportunity at Ellsworth Adhesives. This role reports into our Ellsworth Dispensing Solutions (EDS) Division located in Sparks NV. The ideal candidate will be able to work onsite.(The hiring team is open to hiring at an Associate or Senior level depending on experience and expertise level).
Do you have experience with machine maintenance repair and troubleshooting and have a passion to provide excellent customer service Want to continue to grow your career This is an exciting time to be a part of Ellsworth come join our team!
Ellsworth Dispensing Solutions provides the solutions to make parts. We are the knowledge leader in dispensing solutions. Ellsworth Corporation a global industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Field Service Technician opportunity at Ellsworth Dispensing Solutions located in Sparks here to find out more about the markets we serve and here to learn about our consumer and manufacturing products!
Provides onsite preventive maintenance troubleshooting repair equipment modification and installation of equipment with varying degrees of complexity for national and international customers. Integrates equipment with customer and/or thirdparty vendors as needed. Maintains equipment documentation for internal assembly testing setup and troubleshooting. Provides startup service and customer training during installations.
Responsibilities
- Installs troubleshoot repair modify overhaul or refurbish standard and system components at Customer locations. Sr Level candidates will also handle special purpose equipment.
- Conducts aftersales technical support and machine maintenance training to customers
- Completes documentation related to the status of the machine issues repairs and/or installations to ensure timely billing
- Communicates with Customers to schedule installation repair and/or preventive maintenance work and estimated time of arrival for unscheduled work
- Responds to routine Customer and sales questions regarding equipment operation and performance
PERKS & BENEFITS
As an industry leader we offer a competitive wage bonus plan and a comprehensive benefit package which includes Health Prescription Dental Vision Life Disability Flexible Spending 401(k) Employee Assistance Paid Time Off and Holidays Wellness Program Social Events Community Involvement and much more!Click Here for a summary of Employee Benefits
Qualifications
- 3 Years of direct work experience (Sr Level) 0 Years of direct work experience (Associate Level)
Bachelors degree from a fouryear college in Engineering or related field other combinations of education and experience may be considered
- Strong Customer Service Skills
- Ability to manages difficult or emotional customer situations
- Respond promptly to customer needs and solicit customer feedback to improve service
- Continuously pursues training and development opportunities. Sr Level Field Service Engineers will also have an indepth knowledge of machine tool industry latest technologies and company product lines
- Observes safety and security procedures
Frequent travel 2550 domestic and occasional international
The ability to lift 75 lbs. frequently bending and lifting safely
#EDS #FieldServiceEngineer
Employment Type
Full-Time
