PAS Global Immigration - STBT - Tax Senior

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Job Listing Detail

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

As part of our People Advisory Services Short Term Business Traveller team you help our clients manage business issues relating to their global workforce by providing services to their business travellers/ international assignees / foreign local hires etc.

Purpose

Your role helps our clients manage the complex challenges of deploying a globally mobile workforce. You help our clients improve their business in an evolving global economy and realize sustainable economic growth by helping them integrate the people agenda into their business strategy.

Role and Responsibilities

GDS STBT professionals support Immigration Posted Workers tax mobility professionals and onshore stakeholders execute on a range of administrative and support tasks. You will assist GDS Assistant Managers and Managers across various activities to deliver exceptional client service across high volume accounts and meet SLA and KPI measures predominantly on Social Security.

You will oversee the electronic case management processes as well as email communication and reporting for various tasks or team assigned. You will support collection and tracking of case documentation reporting and monitoring of status and preparation of application documentation per the protocol followed for each case type for the ShortTerm Business Traveller (STBT) population of a client.

You will stay abreast of regulatory changes in the applicable travel mobility domain supporting senior caseworkers and lawyers to implement necessary changes in case management and processes in a timely manner.

Tasks include:

• Understands the purpose of the Social Security / certificate of coverage/A1 totalization agreements
• Fully understands the concepts behind social security and its application to client queries and client scope.
• Proactively identifies potential challenges from authorities different interpretation of legislation and take steps to resolve
• Has a broad understanding of authorities practices around the world for handling certification; proactive & preemptive approach where authorities may challenge an application
• Signs off on data requests for all country applications
• Signs off for bilateral applications
• Has proactive approach to identify where changes may have occurred compared to past applications and suggests solution. Identifies and/or processes improvements and mapping to collate data
• effectively/minimise multiple touchpoints with EY local teams and client/employee/other teams.
• Able to draft responses to social security for information requested and proactively identifies where OOS should be requested working with GDS L3 to obtain approval.

Additional Responsibilities include:

• Uphold EYs risk management protocols managing confidential information with the utmost professionalism.
• Drive the adoption and management of technology tools and solutions to enhance service delivery.
• Take ownership of performance and quality metrics including SLA/KPI reports client reporting escalations utilization and performance metrics.
• Set quality and performance standards for the accurate and technically correct preparation and submission of applications identifying potential issues proactively.
• Cultivate a collaborative and positive work environment encouraging teamwork and shared success.
• Maintain and update a comprehensive knowledge base of travel requirements technicalities and processes to provide expert advice.
• Identify and implement strategies to enhance quality business performance and process efficiency.
• Adapt to a fastpaced environment with a focus on accuracy and flexibility in task management.
• Lead the training and development of new team members promoting continuous improvement and productivity within the team and officewide projects.
• Exercise sound judgment and critical thinking to make decisions and take appropriate actions based on provided instructions or independent analysis.
• Provide support to the wider team with administrative and immigrationrelated queries and actively participate in immigration projects as required.

GDS STBT teams run in a client service focused environment and team members have high levels of contact with EY professionals across the world as well as contact with assignees government agencies and Tax mobility professionals at all levels from different cultural and national backgrounds. Requirements to work outside of local business hours to according to clients needs and different time zones will arise.

Role Requirements

Qualification:

Bachelors Degree in Human Resource Business Administration travel tourism and hospitality Commerce Arts Law (Immigration) English Language and Literature/Communicative English/Mass Communication & Journalism or related fields.

MBA/Masters in relevant field an advantage.

Experience:

5 8 years relevant experience in handling Social Security Downstream Delivery and implementation.

Working exposure to case management technology desirable

Knowledge of Social Security Business Travellers Posted Workers Directive Tax Regulations and reporting would be an advantage.

Any prior Global Mobility experience will be very helpful.

Essential Skills and Attributes:

Exceptional written and oral communication in English

Ability to draft articulate and persuasive communications

Accuracy and attention to detail

Ability to multitask and prioritize task appropriately

Ability to work both independently and collaboratively with large teams

Strong proficiency with Microsoft Office applications (especially word and excel) and Data visualisation tools (Power BI Alteryx/Tableau)

Efficient and accurate typing skills

Excellent analytical and problemsolving skills

Ability to work under tight deadlines and high volume

Ability to contribute to an efficient innovative and teamoriented work environment

Proven administrative and organizational skills

Advanced MS Excel with macros knowledge will be added advantage.

What we look for

We look for people with strong communication and critical thinking skills who can adapt to changing priorities and remain flexible to meet client and attorney needs take initiative and anticipate what is required to accomplish various goals. The person must be adaptive to the team and foster collaborative approach. They must show passion and desire to learn and grow.

You have an agile growthoriented mindset. What you know matters. But the right mindset is just as important in determining success. Were looking for people who are innovative can work in an agile way and keep pace with a rapidly changing world.

You are curious and purpose driven. Were looking for people who see opportunities instead of challenges who ask better questions to seek better answers that build a better working world.

You are inclusive. Were looking for people who seek out and embrace diverse perspectives who value differences and team inclusively to build safety and trust.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS you will collaborate with EY teams on exciting projects and work with wellknown brands from across the globe. Well introduce you to an everexpanding ecosystem of people learning skills and insights that will stay with you throughout your career.

When you join EY youll be at the heart of EYs critical mission to build a better working world by applying your knowledge skills and experience in assisting clients in meeting their business objectives. You will learn grow and contribute building new relationships and discovering the satisfaction that comes through producing highquality valued work and advice.

Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.

Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.

Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.

Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.

EY Building a better working world

EY exists to build a better working world helping to create longterm value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

EY Building a better working world

EY exists to build a better working world helping to create longterm value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.