National Accounts Customer Service Coordinator
National Accounts Customer Service Coordinator
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Job Description
Key Responsibilities:
Serve as the primary Customer Service representative for large national accounts by handling service inquiries submitting service orders to branches and thirdparty contractors (subhaulers) via company systems and investigating customer issues.
Deliver superior customer service by providing 24/7 oncall support
Assist in troubleshooting customers equipment failures and maintenance issues
Collaborate with other National Accounts team members branch personnel and stakeholders from other departments across GFL to research issues and obtain resolution
Work with thirdparty contractors to ensure ontime service delivery and resolution of issues
Partner with the Sales and Pricing team as needed regarding thirdparty contractor pricing and contracting questions
Answer customer emails and calls professionally and promptly with a positive demeanor.
Maintain customer records with notes on inquiries and necessary revisions to services and master account data as appropriate
Assemble data collected in organized and systematic fashion leveraging existing tools such as Microsoft Excel Tower TRUX and webbased applications.
Knowledge Skills Abilities and Competencies:
13 years of experience in sales or customer service
Education: High school diploma or GED
Ability to effectively communicate both orally and in writing with multiple stakeholders
Desire and ability to deliver high quality customer service
Ability to prioritize multiple requests and tasks from different parties in a fastpaced and changing environment and document findings as appropriate
Highly organized with demonstrated time and task management skills
Ability to pay attention to detail and maintain accuracy
Strong problemsolving skills
Working knowledge of Microsoft Excel
Experience entering data and generating reports from computer systems
Working knowledge of Tower and TRUX computer systems is a plus
Understanding of environmental services industry is a plus
Prior experience using customer service ticketing systems is a plus
#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact
Required Experience:
IC
Employment Type
Full-Time
