Product Specialist- Dutch speaking
Product Specialist- Dutch speaking
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Job Description
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build highperforming teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires closeknit highfunctioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the microphone and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Product Specialist Dutch Speaking
Why We Have This Role
At Qualtrics we recognise that exceptional customer experiences are key to organisational success. The Product Specialist role is vital for providing frontline support empowering clients to maximise the use of our platform. By gathering valuable insights from customer interactions Product Specialists inform product improvements and foster collaboration across teams. Ultimately this role enhances client satisfaction and loyalty driving our mission to transform businesses through effective Experience Management.
How Youll Find Success
- Youll know you are a top performer when you consistently receive top satisfaction scores from our wide variety of clients. Youll become an authority/expert in the Qualtrics product which will ensure you can effectively help our customers with a mix of instructing and troubleshooting.
- You will thrive in a fast paced environment handling high volume customer interactions via phone email and chat with exceptional attention to detail.
- You have strong organizational skills can juggle multiple priorities and are a great communicator who empathizes with customers. You are inventive in the face of challenges you use your expertise to consult and advise on best practices and refuse to give up until our customers succeed.
- You will collaborate closely with cross functional teams customer operations leads and colleagues around the globe building strong internal and external relationships.
How Youll Grow
- You will have the opportunity to develop and refine your skills in customer relationship management data analysis and problem solving.
- The one constant about Qualtrics is change you regularly adapt and learn as our products and technologies evolve.
- We have an inoffice culture and open office environment here at Qualtrics so you collaborate with colleagues in real time to find solutions for our customers.
- We are committed to investing in the growth and development of our employees through continuous learning and professional development opportunities with potential opportunities to develop into technical team leaders for various areas of the platform alongside paths to other technical product support roles.
Things Youll Do
- Deliver Technical Support:Provide expert guidance and troubleshoot productrelated issues for global customers through various channels.
- Manage Customer Interactions:Handle 1520 daily interactions maintaining professionalism and empathy to ensure customer satisfaction.
- Educate Customers: Instruct users on product features and best practices empowering them to maximise their use of Qualtrics.
- Collaborate for Improvement:Work with crossfunctional teams to relay customer insights and contribute to product enhancements.
- Document and Analyze Feedback: Accurately record interactions and gather customer feedback to identify trends and support continuous improvement.
What Were Looking For On Your Resume
Minimum Requirements:
- Full fluency in English and Dutch (written and spoken)
- 02 years relevant experience.
- Minimum of a Bachelors degree Business Economics Management Psychology STEM and more
- Hardworking selfstarter capable of balancing multiple priorities and customer interactions per day in a dynamic environment
- Excellent analytical skills and technical ability/aptitude
- Ability to communicate and teach complicated concepts empathetically
- Detailorientation with an ability to prioritize and resolve customer issues
- Interest in Technology/SaaS industry
Preferred Requirements:
- Experience in a customer facing role or tech or startup environment
- Skills in one or more of the following languages: Portuguese French Italian German Arabic
- Technical or hard science degree
- Prior instructing research or tutoring experience
What You Should Know About This Team
- Youll know you are a top performer when you consistently receive top satisfaction scores from our clients.
- Youll become an authority in the Qualtrics product which will ensure you can effectively help our customers with a mix of instructing and troubleshooting.
- Youll sharpen your internal stakeholder management skills as you liaise with multiple internal teams.
Our Teams Favorite Perks and Benefits
- Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5.
- Private Medical Insurance Luxmed health & dental cover for you and your dependents.
- Commuter Assistance Up to the value of 80 PLN net a month for public transport.
- Savings Plan Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO)
- Wellness Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Forma.
- A choice of Multisport cards available.
- Our employee assistance program with Unum provides counseling and wellbeing support to all employees
- Experience Bonus 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have.
- Group Life & Income Protection Insurance
- Glasses/Contact lenses Reimbursement
- Free breakfasts lunches snacks and drinks for everyone in the office
Required Experience:
Unclear Seniority
Employment Type
Full Time
