3A Honeywell
3A Honeywell
Posted on :
29-04-2025
Employer Active
1 Vacancy
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Job Description
Process Specialist
Tempe AZ
Hybrid
Process Specialist is the assigned focal and point of contact for customer service and order management needs. In this role you will be responsible for maintaining and improving customer satisfaction by focusing on endtoend ownership of query resolution relationship intimacy and relationship building as well as proactive order book management. He/She is an advocate for the customer who is available by phone and email/case for any/all support and is the first point of escalation for the customer and internal functions
Role responsibilities:
In the role of process specialist you will execute transactions as per prescribed guidelines and timelines reviews and validates the inputs from the other team members support your manager in training activities daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines policies and norms of Infosys.
Qualifications
Basic
- High School Diploma or GED Equivalent
- At least 2 years of experience relating to the job description
- 2 years of experience in customer service
- Hands on experience with customer service software
- Experience in with MS office SAP and salesforce
- Communication Skills
- Analytical skills
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face.
About Us
Infosys BPM Limited a wholly owned subsidiary of Infosys Limited (NYSE: INFY) provides endtoend transformative business process management (BPM) services for its clients across the globe. The companys integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines and address business challenges for its clients. Utilizing innovative business excellence frameworks ongoing productivity improvementsprocess reengineeringautomation and cuttingedge technology platforms Infosys BPM enables its clients to achieve their cost reduction objectives improve process efficiencies enhance effectiveness and deliver a superior customer experience.
Infosys BPM has 47 delivery centers in 16 countries spread across 5 continents with 58702 employees from 110 nationalities as of December 2024.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years from key industry bodies and associations like the Outsourcing Center SSON and GSA among others. Infosys BPM also has very robust people practices as substantiated by the various HRspecific awards it has won over the years. The company has consistently been ranked among the top employers of choice on the basis of its industryleading HR best practices. The companys senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race color religion sex sexual orientation gender identity national origin protected veteran status spouse of a protected veteran or disability.
Employment Type
Full Time
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