Ensure all smart building system documentation is complete and up to date
Revise standard operating procedures and reconfigure system programming due to project related operational or policy changes/requirements
Develop and/or update functional and end user requirements based on customer specifications
Maintain and enforce a consistent naming convention for all smart building assets
Monitor and ensure continuity of data and communications for system functionality
Coordinate repair or maintenance of smart building systems and applications when needed
Oversee and ensure all smart building functions are operating as designed
Implement revisions to sequences of operation as needed for integration and performance of smart building systems and applications
Maintain points of contact for applicable smart building solution vendors
Act as owners rep for repairs and maintenance to applicable smart building systems
Client Support and maintain smart building content
Adhere to specified client standards to ensure customer satisfaction
Support accountbased process consistency to help ensure adherence to account deliverables maximize process efficiency and continually deliver exceptional client service
Training
Set up and provide training and guidance for operations and FM personnel as it relates to smart building systems and functionality
Participate in on/offsite training opportunities through the JLL Smart Building Program platform.
Qualifications
Education and Training
High School Diploma required
Bachelors Degree in related field (preferred)
Background/ experience in engineering IT network administration building operations or related fields
Years of relevant experience
25 years of experience operating/maintaining building systems networks or related areas
Skills and knowledge
Ability to understand and produce userbased documentation on smart building systems based on field observation process and instrument diagrams OEM manuals operator and user interviews and existing standard operating procedures
Understanding building and IT systems applications and platforms
Proficient in Microsoft Office applications (World Excel Access and Power Point).
Ability to work independently as well as be a strong team player
Ability to deal with challenging dynamic fast paced work environment and maintain professional internal/external customer service relationships
Ability to explain IT and network concepts to nonIT personnel
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