Front Desk Sales Associate
Front Desk Sales Associate
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Job Description
- Initiating conversations with both new and returning families about our lessons our schedule and our wellestablished and proven curriculum of water safety swim and swimplay skills. Conversations may include:
- Sharing knowledge and answering questions about our curriculum and student level placement
- Reviewing schedule openings and scheduling members into classes through our administrative system
- Walking new families through the firstday process offering a tour of our facility and introducing each child to their instructor on their first day
- Using your expertise to address parent concerns and help them to resolve any issues they may have or act as a concierge to direct unanswerable questions to managers or pool deck supervisors
- Building rapport with parents and family members through excellent customer service as their schedule and students needs progress through our program. We go above and beyond with the little details every day to give our families and our community the best impression possible
- Using sales experience to reach new membership and retention goals by communicating over the phone and in person and by following up on leads or previous conversations. You will be responsible for keeping records of all conversations in the computer system or CRM in a way your team can understand
- Using observation conversation and relationship development skills to identify parent concerns and offer solutions so that families can stay enrolled in swim lessons
- Using CRM software such as Salesforce to contact online inquiries and sharing the abovementioned information
- Making sure you and your team are set up for success by preparing class schedules and reviewing that days lessons for new canceled or makeup students
- Caring for the school by performing administrative duties managing inventory and materials and by maintaining a sparkly clean facility when needed making sure we offer the same quality standards for every family that dives through our doors
- Competitive pay from $ 19.25 $20 per hour with membership sales and retention bonuses
- 58 hour shifts that are the same days and times each week so you always know when youre working
- Thorough paid training both online and in person so you feel wellequipped to succeed in your position
- A fun and tropical environment thats open all year round and is always 90 degrees and sunny
- Recognition and rewards for your hard work Gift cards swag or pizza after a long day of lessons staff outings community involvement events like planting trees and feeding our first responders and companysponsored events like baseball games bowling and water park tickets.
- Free E&A ILTP (lifeguard CPR & AED) certification
- Support from your leaders and your team both at work and in life we believe in providing open honest communication in a positive environment
- Ability to swim; everyone on our team is lifeguard CPR & AED certified. Youll go through our inhouse lifeguard certification program as part of your training and you must pass a basic swim test 50 yards) to complete the course.
- Physical requirements of the daytoday position include standing reaching bending typing and working from an upright (standing) desk.
- Ability to work the same scheduled days every week (Ex. Every Monday from 8:301:30 including one weekday evening and one weekend day per workweek. Front desk team members are scheduled for 58 hour shifts based around lesson times
- Sales retention or membership experience with a strong presence both answering phones and in person. Experience working with Salesforce or similar CRM as well as computer skills and experience with Google Suite (GMail Google Docs Sheets etc.
- Dedication to ensuring both customer success and the success of your school. Our willingness to help each student as an individual and your ability to bring your own personality to each conversation are key to the success of both you and the must have communication skills to work not only with children but with parents and team members as well
- The ability to do quality work and represent Goldfish Swim Schools mission to change lives and make a difference every day by going above and beyond with every detail meeting and exceeding expectations to create a golden experience
- Doing the right things making the right decisions and treating people with integrity compassion and trust
- Gym Fitness and Recreation Center
- Spa Hotel and Concierge roles
- Customer Success Manager Customer Relations sales and services team member or inside sales representative
- Customer Service Representative or Call Center Representative
- Inside Sales Representative Sales Representative
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. Theres more than vibrant colors a tropical theme and happy children. Theres something different something extraordinary. Something truly GOLDEN. Its passion. Not just a passion for kids or a passion for swimmingits a special passion for changing even saving lives by being a part of kids learning to swim.
When you work at Goldfish youre not just an employee. Youre a part of something bigger. Youre making an impact; a splash in the lives of the children in your community. Youre an integral part of a team working together to move forward a mission. Youre also making waves in your future learning life lessons in and out of the pool through mentorship leadership and passion. At Goldfish its more than a job its an endless pool of possibilities opportunities and lifechanging moments!
Making Waves with Passion Purpose & Core Values!
At Goldfish our core values are at the heart of everything we do and behind every decision that we make. To us these values are more than just words theyre embraced with purpose in our everyday lives and what allows us to make a splash in our community and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things make the right decisions and treat people with Integrity Compassion Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about lifes accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages benefit programs and terms and conditions of employment which may vary at each Goldfish Swim School location.
Required Experience:
IC
Employment Type
Part-Time
