Delivery Analyst Global Operations Associate I
Delivery Analyst Global Operations Associate I
Posted on :
29-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
29-04-2025
Job Description
At TreviPay we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options TreviPay brings 40 years of experience serving leaders in manufacturing retail and transportation.
Every day TreviPay employees are challenged and empowered in a supportive collaborative entrepreneurial environment.
This role will serve as the Subject Matter Expert (SME) for CaaS support processes products and services. They will work with our Outsourcing Partner to ensure support processes are understood and followed. The Delivery Analyst reports to the Sr. Manager Global Operations Solutions and will have a direct relationship with the Outsourcing Partner.
Along with the Sr. Manager the Delivery Analyst will ensure standard operating policies and procedures are functionally setup effectively employed and manage the service quality for all Outsourcing Partner services driving overall metrics to meet/exceed expectations. The role is accountable for daily interactions/standups with the Outsourcing Partner to ensure expectations are being met and to escalate any issues. The Delivery Analyst is expected to monitor and review all metrics SLAs and KPIs.
The Delivery Analyst will be responsible for assisting with all transition activities including knowledge transfer staffing/hiring training and golive activities in partnership with the Outsourcing Partner.
Key Responsibilities:
o Leads training to Outsourcing Partner (initial and ongoing)
o Develop and execute data analysis to ensure objectives are met
o Conduct quality assurance checks
o Implement and monitor checks to assess performance reliability and quality of services provided
o Identify and work to resolve program gaps defects and improvements
o Investigate support complaints and product issues
o Monitor quality of Outsourcing Partner to ensure adherence to KPIs and TreviPay expectations
o Daily point of contact for Outsourcing Partner questions and escalations
o Develop maintain and communicate procedures standards and documentation to Outsourcing Partner (SOP procedures manual process/system changes)
o Provide recommendations for procedural improvements
o Form positive and productive relationship with Outsourcing Partner
o Collaborate with Outsourcing Partner and key TreviPay stakeholders to gain efficiencies and meet SLAs and quality standards
o Assess analyze and report on potential risks with Outsourcing Partner to TreviPay management
o Execute initiatives to meet organizational goals
o Develop and refine the scope of the program in response to evolving organizational and community context
o Develop longterm relationships with Outsourcing Partner and key TreviPay business stakeholders to promote and support the program with internal stakeholders and Outsourcing Partner
o Conduct audits of Outsourcing Partner
o May travel to work onsite with programs
o Special projects as assigned
Ideal Candidate Qualifications:
o Deep knowledge of CaaS product and operations
o Exceptional customer service skills with proven customer relations experience
o Strong verbal and written communication skills are required
o Proven ability to develop processes and documentation
o Excellent quantitative and qualitative analytics as well as analytical creativity
o Excellent trainer
o Strong ability to multitask manage time and prioritize tasks
o Detail oriented and task driven with a strong work ethic able to work in a fastpaced environment
o Able to contribute on an individual basis and as part of a team
o Ability to travel (if necessary)
o Flexibility in work schedule (if necessary)
Why you will love working at TreviPay
Competitive salary
Paid parental leave
Generous paid time off
Medical dental vision FSA Life/AD&D long and short term disability
401K matching
Employee referral program
At TreviPay we believe:
in saying yes to unique and challenging requirements
empowered team members are creative team members
our products make the customers day just a little bit better
work/life balance makes us all more effective
TreviPay is an Equal Opportunity and Affirmative Action Employer. We welcome all veterans and disabled applicants.
Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contactto request an accommodation.
Required Experience:
Exec
Employment Type
Full-Time
Department / Functional Area
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