Account Associate-Birmingham
Account Associate-Birmingham
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Salary Not Disclosed
1 Vacancy
Job Description
At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!
Job OverviewAccount Associates work as a part of a Team to astound customers with the effective resolution proactive account management and customer education. They determine and resolve root causes to customer concerns and inquiries identify appropriate revenue and service enhancement opportunities and explore customer needs to develop loyal and profitable customers including activations payment arrangements and other collections activities when appropriate. This role is a learning role where new experts are building skills and competencies in these areas while also demonstrating worldclass skills in courtesy concern timely resolution value creation and relationship building.
Job Responsibilities:
- Provide effective and timely resolution of various customer inquiries and concerns.
- Build customer loyalty and value through effective account management identifying appropriate additional products features and services and collecting pastdue balances.
- Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided.
- Meet department productivity and quality standards.
- Approaches each call with a cando mindset and treats each customer with respect courtesy and a genuine desire to help.
- Complete training requirements to learn new skills and processes grow knowledge of systems and develop proficiency in company values organizational requirements and competencies needed for the Expert role.
Education and Work Experience:
- High School Diploma/GED (Required)
- 6 months customer service experience preferred Preferred
Knowledge Skills and Abilities:
- Ability to work efficiently with multiple applications and computer screens simultaneously. (Required)
- Windows (Microsoft Word Excel and PowerPoint preferred) (Preferred)
- At least 18 years of age
- Legally authorized to work in the United States
- Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
All employees at TMobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners EVERY employee at TMobile is eligible for an Annual Stock Grant.
At TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out .
Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Required Experience:
IC
Employment Type
Full-Time
