Assistant Manager - Nido Aravaca
Assistant Manager - Nido Aravaca
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Job Description
COMPANY
Owned by CPP Investments Nido Living is a bestinclass real estate investment and operating platform focused on purpose built student accommodation (PBSA). Nido has exciting plans to grow its portfolio offering throughout the UK and Europe with a key focus on continental Europe for our next phase of expansion.
Nido delivers the best customer experience by creating and maintaining communities that place resident wellbeing and safety at their centre. Our teams and their focus on the resident experience are what makes us stand out and win awards. We aim to redefine industry standards for residents and investors.
Nido currently operates buildings across various cities in Ireland Spain Portugal Denmark and the Netherlands with further developments in construction in the UK and Europe.
With such an exciting growth plan Nido has a long and prosperous journey ahead which offers a great opportunity for an enthusiastic likeminded individual to join us along the way. Please refer to the website for further information on Nido .
Requirements
PURPOSE OF THE ROLE
The Assistant Manager is responsible for the daytoday Front of House operations of each residence in the region. The role will be deputising for the General Manager in their absence and the primary contact for residents contractors suppliers agencies and other stakeholders.
KEY RESPONSIBILITIES (include but are not limited to):
Operations
Day to day management of the team including Resident Ambassadors and agency staff working within the building.
Promote a residents first culture and ensure their expectations are met.
Take responsibility for management of the office.
Ensure that the customer service level of the residence team remains high and the agreed service level agreement is followed.
Assist with the sales and marketing of the residence working with the central Marketing and Sales teams to ensure minimum 98 occupancy yearonyear.
Address complaints and breaches of the residence code of conduct with residents and parents gathering relevant evidence and preparing written outcomes. Escalate to the General Manager where necessary.
Manage and communicate room cleans and reactive maintenance works.
Assist the Systems team with the management of the property management system ensuring all data entered by the team is correct and viable.
Provide out of hours support to the residence as required to ensure that issues are escalated according to procedure.
Deliver on customer satisfaction targets.
Supervise onsite maintenance operations including planned preventative and reactive maintenance.
Supervise housekeeping operations to ensure that the site always remains presentable.
Implement and ensure that Nido Standard Operating Procedures are adhered to by onsite staff and residents.
Work with the central team and Resident Ambassadors to ensure that a variety of fulfilling and relevant events are carried out regularly.
Compliance
Ensure that health and safety standards of the residence are adhered to and staff are trained and up to date with changing responsibilities legislation and obligations.
Ensure compliance with all agreements and contracts in delivery to residents suppliers and stakeholders.
Ensure that reporting and monitoring structures are in place to identify accidents incidents behaviour and activities which may be detrimental to Nido and its reputation and promptly instigate corrective plans.
Manage any university partnership contracts and ensure compliance with service level agreements.
Ensure that the building and processes are compliant with the ANUK code and all other relevant local and national legislation and regulations for all operational matters.
Ensure that all statutory testing is carried out and logged.
Financial
Assist the General Manager and Head of Operations with budget management occupancy commitments and cost plans.
Assist in the implementation of cost management and revenuegenerating initiatives to enhance operations where possible.
Assist with accurate and timely reporting on a weekly and monthly basis.
Ensure prompt collection of all sums due from residents and effectively manage all arrears and bad debt.
Assist the General Manager with reconciling accounts against bank statements.
PERSON SPECIFICATION:
Experience of working with budgets in excess of 100k
Experience of effectively leading a team
Excellent written and verbal communication skills
Ability to plan and prioritise
Strong attention to detail
Positive and enthusiastic attitude
Passionate about creating a customerfocused environment for residents
Flexible and adaptable
Proactive nature and ability to work on own initiative
Ability to work in a fastpaced environment
Excellent customer relationship skills
WHAT WE OFFER:
- Workcenter: Nido Aravaca
- Permanent Contract
- Fulltime position MF
Required Experience:
Manager
Employment Type
Full-Time
