Customer Success Manager - EMEA remote
Customer Success Manager - EMEA remote
Posted on :
28-04-2025
Employer Active
1 Vacancy
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Job Description
Why should you join dLocal
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate we make it possible for our merchants to make inroads into the worlds fastestgrowing emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen in a flexible remotefirst dynamic culture with travel health and learning benefits among others. Being a part of dLocal means working with 1000 teammates from 30 different nationalities and developing an international career that impacts millions of peoples daily lives. We are builders we never run from a challenge we are customercentric and if this sounds like you we know you will thrive in our team.
We are looking for a Customer Success Manager based in Madrid or Barcelona who will be responsible for developing longterm relationships with our customers.
What will I be doing
- Working with both our internal teams as well as clients.
- Provide voice of customer feedback to internal dLocal teams.
- Develop effective longterm key customer relationships.
- Collaborate with customers to better understand their goals and ambitions.
- Prioritize discovery of customer strategic needs initiatives and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals.
- Develop Customer Success methodologies and own team initiatives that improve productivity.
- Interact and work together with the different areas of the company.
What skills do I need
- Our ideal candidate is a good communicator an excellent listener selfmotivated a natural problem solver and a great multitasker who is able to work in a fastpaced dynamic environment.
- 5 years in Customer Success Management
- Fluent in written and verbal Spanish is a must.
- Fluent in written and verbal English is a must.
- Customer Success experience (B2B preferred).
- Advanced Excel Skills.
- Experience in payments Huge advantage.
- Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.
- Team spirit and proactive behavior.
What do we offer
Besides the tailored benefits we have for each country dLocal will help you thrive and go that extra mile by offering you:
Remote work: work from anywhere or one of our offices around the globe!*
Flexibility: we have flexible schedules and we are driven by performance.
Fintech industry: work in a dynamic and everevolving environment with plenty to build and boost your creativity.
Referral bonus program: our internal talents are the best recruiters refer someone ideal for a role and get rewarded.
Learning & development: get access to a Premium Coursera subscription.
Language classes: we provide free English Spanish or Portuguese classes.
Social budget: youll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team Weve got your back!
*For people based in Montevideo (Uruguay) applying to nonIT roles 55 monthly attendance to the office is required
What happens after you apply
Our Talent Acquisition team is invested in creating the best candidate experience possible so dont worry you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
Required Experience:
Manager
Employment Type
Full-Time
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