Retail Duty Manager
Retail Duty Manager
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Salary Not Disclosed
1 Vacancy
Job Description
JOB TITLE: Retail Duty Manager
LOCATION: Gatwick Airport
SHIFT PATTERN: 5 days per week shift pattern weekend worker
PAY RATE: 14.85 per hour
If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department at. Were here to help!
Purpose of the role
The Duty Manager role is driving forward a transitional role between commercial management via the Account Management team and delivering KPIs and SLAs on the shopfloor and driving new opportunities and commercial growth at the frontline.
The successful applicant will be managing team members on a daytoday principle ensuring standards service and sales expectations are achieved through delivering the following:
- Coaching motivating and giving feedback to team members.
- Resolving conflicts and encouraging collaboration.
- Organising projects and delegating tasks.
- Communicating with transparency and vision.
Our structure requires flexibility to support multisite and/or terminals and multidisciplined teams. Were looking for someone who is collaborative handson and extremely organised. You will be working in a fastmoving environment and delivering new ideas.
Early starts and weekend working is required.
PRINCIPLE RESPONSBILITIES
Your role will be both internal and client facing always representing the best interests of your projects and pushing your team to deliver best in class service for our clients and partners across some key areas of focus.
Operations Management
- To oversee a multisite within Gatwick setting clear day to day targets guidelines and company expectations tailored against brands and client expectations
- Driving a visible service delivery proactive and enhanced service delivery to our customers at all times
- Periodically managing internal audits with regards to service and product knowledge on the shop floor to ensure KPIs and SLAs are delivered and any training needs are identified as soon as possible
- Resourcing and booking labour for each required site utilising the BJP database
- Building new opportunities in collaboration with the Account Management team leveraging on current client relationships and establishing new client relationships
- Delivering end to end people management processes inclusive of but not limited to break management absenteeism return to work processes accident report forms investigations disciplinary grievance etc. in a timely manner
- Working with the leadership team to identify service champions on the shopfloor and support driving succession planning from the front line
- Supporting the Account Management team on any experiential and seasonal events
- Supporting set up of key events inclusive of but not limited to go live day one HPP activity (high performing promotions)
- Driving effective communication to all team ritter regarding any critical information shared by the client in the huddle and/or BJP bulletin
- Supporting the trinity approach to Agency Client & Retailer
- Attendance of monthly SLA meetings with the retailers and sharing feedback (not commercially sensitive) back to the wider team driving continuous improvement
- Completion/providing sales feedback on HPP events
- Driving a culture of excellence and recognising great team member performance
Compliance / Other Duties:
- Support programmes relating to all aspects of ABM colleagues including training H&S development and wellbeing at work experience of audits
- Undertake any reasonable task requested
Required Skills
Team player
Client Facing
Effective Communicator
A solutions person trouble shooting & problem solving (clients and staff)
Fair approach to Staff Management
Solutions driven and able to troubleshoot
Flexible persuasive and diplomatic
Well Organised
Numerate
Computer literate (Excel Word Outlook)
You will obtain an Airside pass for the airport meaning you will need to be able to provide us with a full 5 year history and criminal record check. You must also have a valid passport and have right to work in the UK.
Required Experience:
Manager
Employment Type
Full-Time
