Supervisor - Retail
Supervisor - Retail
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
The Retail Supervisor is responsible for assisting the Retail Managers with the daytoday operations of the Rock Shop ensuring guest satisfaction while contributing to the business growth and ensuring all standards and legal obligations are followed.
Position reports directly to the Retail Manager and is based in a Cafe.
Responsibilities
PEOPLE:
- Greets employees as they begin their shift to promote an atmosphere.
- Continuously provides employees with verbal recognition direction and support.
- Motivate employees daily by having a positive attitude and having an open line of communication
- Communicates with employees to keep them informed or restaurant regional and corporate procedures.
- Communicates with managers to evaluate work procedures review standards identify methods for increasing efficiency or effectiveness and respond proactively to any needs that have arisen.
- Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards
- Monitors/coaches employees on performance compliance with procedures and workload.
- Uses daily retail R.A.P. Sheet to communicate goals and emerging business trends.
- Informs management of employees who fail to meet standards to maintain a high quality workforce.
- Ensure employees follow safety sanitation and security procedures.
- Listens to comments criticisms and feedback from customers employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance.
- Prepares retail staff for shift via Soundcheck and ensures the Rock Shop is ready to open and run successfully according to standards.
- Schedules breaks and zone assignments for Retail employees during the shift.
- Creates and modifies the weekly work schedule to accommodate employees volume or other emerging trends.
SALES AND PROFITS:
- Opens & closes the retail store.
- Completes Opening and/or Closing Checklists.
- Balances staffing levels to achieve a costeffective plan for running the Rock Shop.
- Evaluates condition of fixtures and physical characteristics of Rock Shop via BPE. Fixes minor equipment problems (light bulbs) or calls for maintenance assistance when necessary.
- Inspects product levels and storage areas to determine if enough product is onhand; and to maintain proper storage.
- Organize visual merchandise displays in order to increase foot traffic and sales.
- Observes employees while they stock assist guests ring up sales etc. to ensure adherence to policy and positive guest experience. Evaluate staff via the usage of RSA scorecard.
- Assist management with and help prepare for retail inventory (when applicable).
- Conducts retail product Pull Lists to fill in back stock.
- Double checks RSA banks and deposits at checkouts before manager validates and enters into safe.
- Ensures that staff is filling out the R.A.P. Sheet upon completion of their shift.
- Review retail employee S.O.A.P. reports and other information regarding sales performance.
- Monitors employees behavior and checks retail count balances to keep honest employees honest.
- Supervises deliveries by validating invoices counting and checking product quality to ensure that the billing and delivery meet amount and standards.
- Communicates with other managers to ensure that all assigned duties of retail store are completed up to standard and that the store is in showroom quality and ready to open for business at the end of every business day.
- Contributes to stores financial growth through driving sales managing expenses and implementing plans for increased profitability.
- Assists in the training and retentionof store staff in sales to deliver exemplarycustomer service and meet sales goals.
- Builds the business by thinking of new ways to help promote new programs that will help increase sales and profits
LEADERSHIP:
- SelfAccountability
- Innovation
- Practices honesty integrity and professionalism at all times
- Problem Solving
- Modeling
- Strategic Thinking
- Communication
- Coaching and Development
- Impacting and Influencing
- Encourage EVERYONE to maximize their potential
This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications
EXPERIENCE EDUCATION AND CERTIFICATIONS
Job Requirements include:
- 35 years of supervisor experience
- Knowledge of inventory P&L and key holder experience
- Two 2 years of high volume supervisor experience
- GED or High School degree preferred
- Proficiency communicating (speaking reading and writing) in English bilingual preferred.
- Ability to work a flexible schedule to meet the needs of the business
SKILLS
- Strong leadership and interpersonal skills
- Can illustrate consultative skills and ability to work crossfunctionally.
- Exhibits excellent verbal and written communication
- Demonstrates strong problem solving and analytical skills through ability to diagnose and develop recommended
PHYSICAL DEMANDS
- Ability to move throughout the corporate office and cafes during visits (standing walking kneeling bending) for extended periods of
- Ability to sit for extended periods of
- Ability to make repeating movements of the arms hands and
- Ability to express or exchange ideas verbally and perceive sound by
- Manual dexterity handeye coordination and ability to work with hand above shoulders.
- Ability to occasionally regularly frequently move objects (lift push pull balance carry) up to 10
- Ability to turn or twist body parts in a circular
- Ability to tolerate exposure to heat cold chemicals and loud/noisy
- Ability to travel via auto or airplane for long periods of time
Additional Details
Closing:
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA)it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment including the application process. If reasonable accommodation is needed please contact a member of our Human Resources team.
Disclaimer
While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).
Required Experience:
Manager
Employment Type
Part-Time
