DescriptionThe Environmental & Property Claims Consultant provides claim strategy consulting and advocacy services to dedicated client. The Consultant will be responsible for maintaining relationships with internal & external contacts while providing high level strategic claim consulting. They also help support growth innovation and ensure of the claim consulting services.
Note: Employmentbased nonimmigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
- Advocate for prompt optimal recovery on claims including payments
- Manage workflow from initial intake to resolution of claim matters
- Gather organize summarize index and maintain documents from various sources.
- Ensure quality and consistency in executing high level claim services
- Appropriate utilization of all systems as required
- Work with other business segments for coordination of claims as necessary.
- Work with others as necessary to continually improve quality and innovation
- Elevate complex cases or special requests as necessary
- Evaluate data to assess claim programs and identity solutions to improve quality and performance
- Promote collaboration and teamwork to produce comprehensive solutions
- Ability to prepare comprehensive coverage analysis
- Participate in strategic large client team meetings as required
- Manage the quality and appropriateness of client service agreements
- Regularly meet with Willis Towers Watson brokerage executives to ensure delivery alignment
- Maintain direct relationships with key client including (Risk Legal and Property Management)
- Be a visible sign of professionalism and direction for the practice
- Maintain local relationships with all major trading partners
- Review of release agreements for third party claims
- Respond to due diligence request for disclosure of claims/litigated matters
- Contribute to claim reporting analytics
- Origami data entry and utilization
- Cross line claims assistance with other lines i.e. General Liability / Property
QualificationsThe Requirements
- 4year college degree required; a Businessrelated field is highly preferred. Additional level(s) of education are a plus.
- Minimum of 2 years experience with Environmental Claim and/or Risk Control related position with some prior experience working at an insurance carrier or thirdparty administrator preferred.
- Environmental claim experience within real estate and hospitality required.
- Experience with Property Claim or General Liability claims preferred.
- CPCU AIC or ARM within 3 years of obtaining this position or 5 years or more insurance industry experience exempt
- Must have appropriate licenses in their resident state
- Knowledge of Claim Handling & Claim processes and procedures
- Knowledge of laws legal codes procedures and processes involving insurance
- Analyze data and provide concise conclusions; communicate orally and in writing and display versatility in working with different personalities
- Effectively communicate with senior management; evaluate information against a set of standards to verify correctness and handle complaints arbitrate disputes and negotiate alternative solutions
- Computer skills relevant to Microsoft Office Outlook and webbased applications
- Interpersonal relationship skills with internal and external executives
- Project management skills
- Understand company products services global network and industry practices
- Understand the process and value of basic data analytics and benchmarking
- Travel may be required
EOE including disability/vets
Required Experience:
Contract